Client Service Representative

1 month ago

Ottawa, Canada H&R Block Canada Inc Full time

**Job description**

The Client Service Professional is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.

Greets and welcomes each client in a cheerful and professional manner immediately as the client enters the tax office. Quickly determines the client’s service needs and assigns the client to an appropriate associate in the scheduling program.

Monitors client flow by managing and advising clients of the anticipated wait time and following-up when there are any expected delays.

Remains current with other H&R Block products and services in order to provide basic product information to clients. Reads other business publications, as recommended by the District Manager’s instructions.

Promotes and provides information on additional tax and financial products, which the company may make available. Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested. Transfers calls to available tax associates as necessary to fully respond to inquiries or resolve problems.

**Position is Seasonal - Immediate to May 2, 2022**

COVID-19 precaution(s):

- Remote interview process
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place

Job Duties:

- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

**Job Types**: Fixed term contract, Seasonal
Contract length: 2.5 months

**Salary**: $16.55 per hour

Expected hours: 20 - 30 per week

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2024-03-02
Expected start date: 2024-02-26

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