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Product Operations Specialist
3 months ago
JOB PROFILE: Specialist
- Product Operations (01603) FUNCTION: Old Navy Stores REPORTS TO: General Manager/Assistant GM DATE: March 2019 ABOUT THE ROLE As a Specialist, you’re responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Leads & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. CRITICAL COMPETENCIES Drives Results Customer Impact Accountability Talent Builder ORGANIZATIONAL LEADERSHIP
- Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
- Team oriented, approachable, respectful and is looked up to as a role model of the brand.
- Maintain a clean and safe environment to prevent loss and minimize risk.
- Demonstrate interest and initiative to develop skills and improve capabilities.
- Lead and manage processes and completes work based on management direction for functional areas within the store
- Demonstrate values and behaviors consistent with our culture.
- Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct, Employee Policy Guide and Employee Appearance Guidelines. WHAT YOU’LL DO WHO YOU ARE
- Consistently treat all customers and employees with respect and contribute to a positive work environment.
- Serve as a role model to achieve priorities in store with the customer as the primary focus.
- Enhance customer experience by using all omni channel offerings.
- Take action based upon direction from the Sales & Service Leader and collaborate effectively with employees.
- Support Sales& Service Leader duties during non-peak hours.
- Lead and manage execution of assigned specialized functional area
- merchandising or product operations.
- Be accountable to personal goals which contribute to overall store goals and results.
- A current or previous retail employee with 6 or more months of experience.
- Work well under pressure and thrive in a fast paced environment.
- Determined to lead and inspire others to learn and grow through coaching and mentoring.
- Able to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
- Able to utilize retail technology.
- Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
- Ability to travel as required. COMPETENCIES AND BEHAVIORS: Specialist DRIVES RESULTS: Fulfils assigned tasks
- Works towards commercial and business goals, focuses on activity
- Understands the importance to the business of achieving commercial success Works to make things better
- Looks for opportunities to improve and takes ad hoc actions
- Delivers as long as there are no major obstacles based on original plan without contingency
- Understands the general profit drivers for area CUSTOMER IMPACT: Responds to the customer
- Responds to customer requests, when asked
- Knows and can describe own immediate operating environment well
- Describes and focuses on the organization’s offerings to the customer Has basic understanding of the customer and uses it
- Listens to the customer’s feedback and acts on it
- Knows and can describe general industry characteristics and trends
- Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors ACCOUNTABILITY: Lets people follow guidelines
- Sets specific, clear performance objectives, standards, accountabilities, and process goals for individuals or groups, with potential for measurement
- Pays close personal attention to the details of a process; checks things out to ensure they are done right
- Adheres to core business planning and reporting processes; personally attends to details TALENT BUILDER: Supports development in a general way
- Distinguishes between high and low performers
- Encourages those who try to develop or who show improvement
- Broadly articulates and supports requirements to advance in general terms
- Sends people on standard training without specific objectives
- Identifies general recruitment needs
Pay: From $42,000.00 per year
**Benefits**:
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Dartmouth, NS: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Project management: 1 year (preferred)
Expected start date: 2023-02-05
