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Integrator
1 month ago
**Job brief**
Reporting to the manager of his business unit, the integrator analyzes customer requests and ensures that the fleet of systems assigned to him is maintained.
**Generally the integrator must**
- Analyze customer needs and propose solutions using methods and ways of doing things native to our point-of-sale software
- Deploy and maintain systems either remotely or in-store
- Install and maintain pre-production environments (laboratory)
- Maintain customer solutions "the sources" in a versioning software
**More specifically**
- Working closely with the project management team, designing, maintaining and optimizing processes related to initial installation, addition and removal of functionality, migrations and assembly of point-of-sale (POS) systems.
- Make recommendations that aim to utilize all the benefits of LOC Software's SMS product line while maximizing operational efficiency
- Deploy and maintain POS systems and retail management systems (back office)
- Adapt the behavior of our POS solution to the needs of customers
- Ensure deployments are automated and installations require as little intervention as possible
- Develop detailed project documentation at the end of the project to ensure that the customer service team has all relevant information to manage customer support in the future.
- Ensure that the management of the customer solution is carried out according to the internet specifications or those established by our customers
- Participate as an expert in the evaluation of efforts related to the addition, removal or modification of an existing solution or a new installation
- Collaborate at the technical level in the preparation of pre-production environments and the writing of documentation related to the activity
- Ensure that environments are prepared for integrated testing and ensure that specifications are respected, control the quality of deliverables
- Document work and track projects in Microsoft Dynamic NAV, Celoxis, Bitbucket (Git), and SalesForce
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