Driver Service Manager

4 weeks ago

Burlington, Canada Sylvite Full time

About Sylvite:

- Sylvite is a multinational, privately owned, business headquartered in Burlington Ontario providing critical products and services in the agricultural and transportation sectors.
- Agriculture - Sylvite provides a full supply chain solution for crop input products such as fertilizer, seed and pesticides.
- Transportation - The transportation group at Sylvite not only coordinates part of the agricultural supply chain, but also provides logistics services to a large customer base, transporting goods throughout Canada and the United States.

Position Summary:
Reporting to the General Manager, Health, Safety and Compliance, the primary responsibility is to oversee and enforce transportation safety protocols and regulatory compliance throughout both our Transportation and Agri-Services operations. Lead transportation safety training programs, driver meetings, conduct audits, and ensure that all drivers and staff adhere to industry safety standards and company policies. The role also involves investigating and addressing collisions, safety incidents, implementing corrective actions, and fostering a culture of safety awareness and continuous improvement.

Job Responsibilities:

- Responsible for coordinating driver orientations and road evaluations.
- Responsible for coordinating direct front-line supervision and support to drivers regarding compliance with applicable safety policies and regulations.
- Responsible for coordinating remedial and/or in-cab instruction and coaching to newer and experienced drivers, as required.
- Responsible for coordinating one-on-one coaching with drivers during scheduled runs, as required.
- Responsible for coordinating classroom training for driver orientations, customer requirements and National Safety Code related courses.
- Responsible for coordinating efficient inspections and ensuring the maintenance of company and customer issued equipment in accordance with transportation regulations, CTPAT/PIP, company and customer policies and procedures.
- Responsible for coordinating ride-a-longs and job site observations (JSO).
- Responsible for coordinating the mentorship and training of drivers on various accounts, equipment, policies, and procedures.

Education, Experience and / or Training Requirements:

- High school diploma.
- Minimum of 5 years of transportation safety and compliance experience.
- Minimum of 2 years of transportation safety and compliance management experience.
- ELD and hours of service experience for both Canada and US.
- Fleet driver trainer experience or Certified Driver Trainer (CDT) designation (NATMI) preferred.
- Certified Director of Safety (CDS) designation (NATMI) preferred.
- Demonstrated knowledge of all types of commercial vehicles.
- Knowledge of van, flatbed, reefer, tanker, and dangerous goods.
- Proficient computer skills.

Key Personal Attributes Required for the Position:

- Strong risk management skills.
- Strong leadership skills.
- Ability to work independently and as part of a team.
- Ability to manage and supervise a team.
- Good organizational skills and attention to detail.
- Effective time management skills.
- Ability to remain calm under demanding conditions.
- Ability to train, evaluate and manage driver and driving programs.
- Strong interpersonal and communication skills.
- Formal problem-solving techniques, reporting, investigations experience.
- Hands on with a sense of urgency, ability to manage under pressure and manage multiple priorities and projects.
- Integrity and ability to handle and maintain confidential information.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- transportation safety and compliance: 5 years (preferred)
- transportation safety and compliance management: 2 years (preferred)

Work Location: In person

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