About the Opportunity

**Job Type**: Permanent

Application Deadline: 20 May 2024

**Job Description**:
Title Fraud Investigations Manager

Department Fraud Prevention Team (Part of Financial Crime Compliance)

Location Kingswood, UK

Reports To Head of Fraud Prevention

Level 5 - Manager

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Fraud Prevention Team and feel like you’re part of something bigger.

As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

About your team

The Fraud Prevention Team helps to protect Fidelity and our clients from fraudulent activity. The team perform a variety of oversight measures to ensure robust fraud prevention processes are in place throughout the organisation, as well as investigating all instances of potential fraud.

About your role

This role will involve managing a small team responsible for conducting fraud investigations throughout the business. You will oversee the completion of an array of investigative measures to protect Fidelity and our clients from various fraud risks. The role will also include providing regular advice, support and oversight to various business units around fraud risks.

The role will be a key point of contact for various business stakeholders with fraud-related queries and when escalating concerns. Responsibilities will include:

- Conducting thorough and detailed analysis of various internal and external datasets to develop or discount initial concerns
- Managing a demanding caseload whilst overseeing and making timely decisions on investigations of wider team members
- Working independently, using initiative to offer practical, risk-based solutions under pressure
- Leading the response to high-impact fraud investigations, managing necessary stakeholders and resolving critical issues
- Producing reports and case summaries in respect of investigations, highlighting control enhancements where necessary
- Making recommendations to the Head of Fraud Prevention and MLRO on potential Suspicious Activity Reports
- Responding to enquiries from external authorities and other investigative agencies where required
- Collating and preparing appropriate fraud-related management information and commentary for senior management
- Building effective and collaborative relationships with internal stakeholders to promote the fraud prevention programme
- Maintaining, developing and creating departmental procedures, playbooks and response plans

About you
- Have extensive experience of performing and supervising fraud investigations within the financial services industry
- Possess a deep understanding of a variety of best practices and procedures in fraud investigation and fraud prevention
- Be thoroughly acquainted with internal and external fraud risks and typologies within the asset management sector
- Be thoroughly acquainted with relevant legislation and connected responsibilities to report Suspicious Activity Reports
- Be adept at planning, organising, co-ordinating and working well under pressure and to strict deadlines
- Demonstrate strong investigative and analytical skills, with a keen eye for detail
- Be comfortable working independently, displaying effective problem-solving and decision-making abilities
- Be experienced in formal report writing, producing accurate, high-quality reports and summaries in line with defined deadlines

Feel rewarded