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Admissions Counsellor
3 months ago
Since 1994, Navitas has been a respected leader in global higher education. As pioneers in the university pathway sector, we have trusted partnerships with more than 30 forward-thinking universities in Australia, New Zealand, United States, Canada, United Kingdom, The Netherlands, United Arab Emirates, Singapore and Sri Lanka. We provide our partners with access to resources and expertise to help drive large-scale initiatives that provide tangible, lasting benefits to students, faculty, staff and local communities._
Navitas is seeking to employ a full-time, permanent **Admissions Counsellor**, to join our Navitas North American team in Burnaby, BC.
**Key Relationships**
- Admissions Managers
- Senior Admissions Manager
- Director of Admissions
- Business Unit(s) College Directors and Principals & Executive Directors
- Directors in other N.A., Business Units and Functional Areas
- Source Country Office Staff (SCO)
- Navitas Agent Network
**Key Responsibilities**
- Provide a customer-focused evaluation and assessment service to prospective students, agents, counsellors, and SCO staff on all aspects of entry pathways, policies and procedures, including the University partner’s admission requirements, policies, procedures
- Responsible for the day-to-day management of student information and records, liaising with the college and SCO staff to produce and maintain complete and accurate student admission and education records
- Prepare and dispatch Letters of Offer, Letters of Acceptance, and all admissions documentation, related to the issuance of offers, while meeting service delivery expectations
- Support conversion activities as directed by Admissions Leadership Team
- Manage inquiries and process correspondence in a timely and professional manner
- Continuously look for ways to simplify and improve work processes to achieve better results and efficiency
- Assist in the preparation of weekly reports on admissions issues and trends including recommendations for entry criteria and/or processing changes as requested
- Maintain positive stakeholder engagement and contribute to the overall success of recruitment and enrolment targets across all Navitas North America BUs
**Essential Skills, Knowledge and Experience**
- Bachelor’s degree
- Keen attention to detail, with an excellent level of continuous accuracy
- Fully fluent in written and spoken English, with the ability to understand and follow complex written and oral instructions, and to communicate effectively both orally and in writing
- Ability to work independently within existing guidelines, policies and procedures
- Demonstrated effective interpersonal communication skills and cultural sensitivity towards students and staff from a diverse range of backgrounds
- Demonstrated problem-solving skills with the ability to accept and consider suggestions and resolve issues
- Ability to work well within a team environment
- Excellent Microsoft Office Suite skills, e., Word, Excel, PowerPoint, Outlook
- Legal authorization to work in Canada
**Desirable Skills**
- Experience in admissions processing
- Administrative experience in a post-secondary education environment
- Experience in a multicultural environment
- Fluency in a second language
**What We Offer**
Navitas is an Equal Opportunity Employer. We offer a competitive compensation and benefits package and are a values-driven employer.
**What We Require
