Claims Adjuster

4 weeks ago

Vancouver, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

At Intact Prestige, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.

As a **Claims Adjuster - Prestige Multiline** you will be the first point of contact in assisting High Net Worth customers through their property or auto losses. You will help our customers through difficult times, demonstrating empathy and strong listening skills as you investigate a wide variety of claims through to completion.

**What you'll do here**:

- Investigate high-value and complex personal lines auto/property claims in a timely and respectful manner through communication with customers, contractor, consultants, brokers, and any other related parties
- Provide quality service and discuss settlement options with our customers.
- Provide clear and concise information to vendors
- Develop an action plan for conducting investigations by determining necessary information required to clarify and justify the claim.
- Ensure prompt and equitable settlements in line with Intact’s policies and standards.
- Analyze the information, interpret insurance policy wordings, determine coverage, and assess damage.
- Document the claim file by collecting information from appraisers, engineers, or other pertinent experts to determine coverage
- Lead and assist with various projects & process improvement initiatives that align with our strategic goals and develop the Prestige brand

**What you bring to the table**:

- University degree or college diploma preferred and/or equivalent business experience
- Completed or working towards a Chartered Insurance Professional (CIP) designation
- Minimum of 3 years of claims experience in property and/or automobile damage claims for high profile customers (preferred)
- Demonstrates a passion for customer service with strong written and verbal communication skills
- Self-motivated and goal oriented, capable of working in a fast paced and changing environment
- Demonstrates strong problem solving and troubleshooting skills
- Ability to work under mínimal supervision
- Willing to cross-train on auto and property line of business
- Work on a national team in a hybrid home/office model

$51,600.00 - $77,400.00

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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