Telecommunications Operator

1 week ago

Ottawa, Canada Royal Canadian Mounted Police Full time

Royal Canadian Mounted Police - Federal Policing
Ottawa (Ontario)
PO-TCO-01 - LES-TO-01
For further information on the organization, please visit Royal Canadian Mounted Police

**Closing date: 16 December 2024 - 23:59, Pacific Time**

**Who can apply**: Persons residing in Ottawa (ON) and within a 250 kilometer radius of Ottawa (ON), within Canadian territory, extending to, amongst others, Kingston (ON), Pembroke (ON), Maniwaki (QC), Rigaud (QC).

**Important messages**:
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**Duties**:
**Work environment**:
The Royal Canadian Mounted Police (RCMP) is looking for talented and skilled individuals to join our dynamic team. We offer a diverse, inclusive, respectful and healthy work environment. If you value teamwork, challenging assignments and are innovative, collaborative and value high quality service to clients, we want to hear from you

The RCMP Operational Coordination Centre (ROCC) is an innovative centre with an expanded mandate. It acts as the central point of emergency management process for RCMP Divisions, the broader Government of Canada and international partners. It is a secure, integrated command and control centre.

The ROCC operates 24/7 365 days of the year to monitor, support and coordinate the RCMP's official response to emergencies, law enforcement operations, major events, tips from the public and other crisis that could affect the safety or well-being of Canadians.

Our team is located at 73 Leikin Drive in Ottawa, Ontario (Barrhaven), in a modern building with plenty of free parking, convenient access to bus routes immediately outside of the building, free use of a gym, and a cafeteria onsite.

**Intent of the process**:
The immediate need is to staff five (5) positions on a term or indeterminate basis, with bilingual linguistic profiles BBB/BBB and an RCMP Top Secret Security Clearance.

The intent of the process is to establish a pool of qualified applicants for the training program.
- Successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

**Positions to be filled**: 5

**Information you must provide**:
Your résumé.

EDUCATION:
A secondary school diploma, or employer-approved alternatives (See NOTE)

NOTE: The employer approved alternatives to a secondary school diploma are:

- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable* combination of education, training and/or experience.
- Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

Degree equivalency

**The following will be applied / assessed at a later date (essential for the job)**:
Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES:

- Communication
- Composure
- Conscientiousness
- Develops Self
- Flexibility
- Meeting Client Needs
- Problem Solving
- Teamwork

ABILITY TO:

- Effectively communicate - oral and written
- Recall details such as addresses, phone numbers and licence plates while performing other tasks
- Prioritize
- Read Maps
- Type 40 w.p.m. with less than 5% error rate*

**The following may be applied / assessed at a later date (may be needed for the job)**:
ASSET QUALIFICATIONS
EXPERIENCE IN:

- Call-taking or dispatching in a police agency
- Experience providing advice or services to the public
- Experience working in an environment that requires multitasking*
- Multitasking is defined as the performance of multiple tasks at one time.

OPERATIONAL REQUIREMENTS:

- Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
- Work on short notice and overtime to meet operational needs
- Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

**Conditions of employment**:
CONDITIONS OF EMPLOYMENT:

- Security clearance: Enhanced reliability status with Top secret security clearance
- Work shift work (24 hours a day, 7 days a week and 365 days a year)
- Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
- Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
- Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

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