Ticket Seller

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Hourly - Ticket Seller

Job Title

Ticket Seller

Department

FOH & TIX Support | Chan Centre for the Performing Arts

Compensation Range

$19.59 - $19.59 CAD Hourly

Posting End Date

September 9, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

There are 10 vacancies for this position.

Job Summary

To perform a variety of ticket office duties serving three venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre, and the 160 seat Royal Bank Cinema. To respond to the needs of the commercial and academic clients as they occur.

Organizational Status

Reports to the Ticketing and Front of House Manager or delegate.

Work Performed
- Prior to patrons arrival, ensure that point-of-sales system is in good working order and all required supplies are available for the performances and/or events
- Answering questions and conducting in-person and over the phone ticket sales at the Chan Centre Ticket Office using computerized ticketing software.
- Balance and account for cash and credit card receipts from sales transactions.
- Provide exemplary guest service in accordance with Chan Centre standards.
- In case of emergency, respond to and assess the situation, give aid if appropriate, and obtain necessary help if warranted under the established guidelines
- Ensure the ticket office remains orderly throughout the shift
- Close out the point-of-sales system, balance and prepare deposit including credit card receipts
- Performs other related tasks as required
- Scheduled hours are flexible and vary by month based on event activity.

The successful applicant will have an understanding of basic computer skills and the Windows operating system. We are looking for highly motivated, proactive self-starters who are able to provide exceptional guest service. Professional appearance and demeanor are essential to the position, as is the ability to work in diverse and ever-changing environments. Experience with a computerized ticketing system is an asset but training will be provided. Applicants with other arts, entertainment or event experience are encouraged to apply.

Consequence of Error/Judgement

Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons. Errors in handling of cash could result in shrinkage and loss of revenue to the Chan Centre.

Supervision Received

Works under direct supervision of, and reports new or unusual problems to the Ticketing and Front of House Manager.

Supervision Given

None.

Minimum Qualifications

High school graduation. Minimum one-year Audienceview experience or two years’ related experience.

Preferred Qualifications

High school graduation. One year experience working in a professional Ticket Office using a computerized ticketing system or two years of related experience. Ability to communicate effectively verbally and in writing. Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to provide quality service to customers in a courteous, patient manner. Ability to exercise tact, discretion and patience in dealing with patrons. Experience handling cash and credit transactions. Valid First Aid Certificate - Level 2 would be an asset. Must be able to work irregular hours and respond to on-call demands including evenings and weekends. Ability to work flexible shift times an asset.