Crrp Information

Salary Rate: $43,000 - Check out the YMCA’s total compensation package

Location: 365 Bloor St E, Toronto

Work Hours: 37.5 hours/week

Employment Type: Contract Full Time Salaried (6 months)

Number of Vacancies: 1

Anticipated Start Date: October 01, 2024

Deadline to Apply: Post until filled

**Be the Spark** Join our passionate team and help us to achieve great things in our community

The PreArrivalCanada.ca Pre-Arrival Client Registration and Referral Portal (CRRP) is a centralized system that enables overseas immigrants to register for multiple IRCC-funded pre-arrival programs using a single form. The CRRP Information and Referral Specialist supports overseas immigrants by guiding them through various IRCC-funded pre-arrival programs, assisting them with registration, validating their eligibilities in accessing the programs they register for, making timely referrals, and supporting senior staff with statistical reports.

**In this role, you will**:

- Review registration requests and determine their eligibility for accessing IRCC-funded pre-arrival services,
- Conduct online Needs Assessment and Referral before arrival, and provide eligible clients with an orientation to all Pre-Arrival services available.
- Assist clients who have difficulties using the portal’s online registration tools with guidance.
- Assist in developing, facilitating, and maintaining online content, including the online Knowledge Management System.
- Perform data entry input and retrieval, ensuring the data is complete and accurate.
- Provide support in maintaining and submitting program statistical and progress reports.
- Conduct local and global outreach and maintain professional and collaborative relationships with partner organizations.
- Work closely with and provide support to the Senior Team to achieve quality, fiscal, and program targets.
- Handle multiple projects simultaneously.
- Ensure confidentiality of sensitive information.
- Remain alert to immigration and newcomer trends.
- Perform other duties as assigned.

**What you need to succeed**:

- Commitment to the YMCA’s Mission, Vision and Values
- Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
- YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

**You bring**:

- University Degree or Community College Diploma in related field or equivalent training/work experience.
- Minimum 1-year experience working with newcomers, providing settlement information and referrals.
- Demonstrated knowledge of settlement and immigration barriers, trends, resources and services.
- Some understanding of best practices for online usability, accessibility and safety.
- Excellent written communication skills.
- Self-motivated and enthusiastic about leveraging technology to connect with and engage people.
- Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with participants, community partners, staff and volunteers
- Ability to communicate in a second language is an asset.
- Flexibility regarding work location and hours, including evenings and weekends.
- Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers in Employment and Community Programs, work effectively with diverse stakeholders, and integrate equity into program design

**Why work for the YMCA?**

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2020-2025 strategic plan, _Ignite the Light_,_ which outlines how we are focused on boosting well-being and promoting equity across the Greater Toronto Area.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

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