Customer Experience Associate

4 weeks ago

Bedford, Canada TD Bank Full time

**Work Location**:
Bedford, Nova Scotia, Canada

**Hours**:
18.75

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**KEY ACCOUNTABILITIES**

**CUSTOMER**
- **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice**:

- **Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner**:

- **Assist with responding and resolving customer concerns, escalating when necessary**:

- **Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers**

**SHAREHOLDER**
- **Support the achievement of business objectives by supporting advice goals**:

- **Promote products, advice, services and banking capabilities**:

- **Contribute to business objectives for Operational Excellence**:

- **Support the timely and accurate completion of business processes and procedures**:

- **Escalate non-standard or high-risk transactions / activities as necessary**:

- **Support and participate in process improvement opportunities**:

- **Ensure necessary due diligence to support the accuracy of all customer transactions / activities**:

- **Be knowledgeable of and comply with Bank Code of Conduct**

**EMPLOYEE / TEAM**
- **Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment**:

- **Support the team by continuously developing knowledge in own area**:

- **Participate in personal performance management and development activities, including cross training within own team**:

- **Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities**:

- **Contribute to a fair, positive and equitable environment that supports a diverse workforce**:

- **Act as a brand champion for your business area/function and the bank, both internally and/or externally**

**BREADTH & DEPTH**
- **Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact**:

- **Requires a broad knowledge regarding basic product suite of business supported**:

- **Evaluates and recommends customer solutions from established options**:

- **Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others**:

- **Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion**:

- **Impacts team results through the quality of the services or information provided to customers**:

- **Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area**:

- **Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood**:

- **Requires working knowledge and skills developed through formal training or work experience**:

- **Generally reports to a Manager Customer Experience or Branch Manager**

**EXPERIENCE & EDUCATION**
- **High School diploma and/or**:

- **1+ years of relevant experience**:

- **Post-Secondary or Undergraduate degree (in related field) preferred**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.**

**Our Total Rewards Package**
**Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total R

  • Cashier / Customer Experience Associate

    2 weeks ago

    Bedford, Quebec, Canada Walmart Full time

    In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.What you'll do...To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty.Minimum Qualifications...Outlined below are the required minimum...

  • Customer Experience Associate

    4 weeks ago

    Bedford, Canada TD Bank Full time

    **Customer Experience Associate**: - 415944BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1475 Bedford Highway **Employment Type** - Regular **City** - Bedford **Time Type** - Part Time **Province/State** - Nova Scotia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • (Can) Cashier

    4 weeks ago

    Bedford, Canada Walmart Full time

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...

  • Customer Experience Associate

    4 weeks ago

    Bedford, Canada TD Bank Full time

    415944BR Retail Banking - Customer Service Bedford, NS August 3, 2023 Hours 15 Workplace Model Onsite Pay Details Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our...

  • Customer Experience Associate

    3 weeks ago

    Bedford, Canada Scotiabank Full time

    Requisition ID: 179707 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Lead

    3 weeks ago

    Bedford, Canada Scotiabank Full time

    Requisition ID: 174556 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...

  • Customer Experience Lead

    1 week ago

    Bedford, Canada Scotiabank Full time

    Requisition ID: 179027 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...

  • Omni Customer Fulfillment Associate

    4 weeks ago

    Bedford, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • Customer Service Manager

    3 weeks ago

    Bedford, Canada Walmart Canada Full time

    **Position Summary... **:Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. **What you'll do...**: 1. Ensures safe work processes and emergency procedures are followed, i.e., safe...

  • Part Time Customer Experience Manager

    3 months ago

    Bedford, Canada Michaels of Canada, ULC. Full time

    Store - BEDFORD, NS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Lead Customer Service Manager

    4 weeks ago

    Bedford, Canada Walmart Canada Full time

    **Position Summary... **:To assist in the supervision of Front End activities and provide exceptional customer service in order to ensure a positive shopping experience and drive customer loyalty. **What you'll do...**: 1. Ensures safe work practices are followed including proper lifting and keeping a clean work area. 2. Handle customer and Associate...

  • Fashion Associate

    3 weeks ago

    Bedford, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks all fashion merchandise and maintains merchandise standards, including modular and signage integrity, all in a safe and clean environment. This...

  • Sales Associate

    4 weeks ago

    Bedford, Canada Freak Lunchbox Full time

    **Sales Associate** Join our Freak Lunchbox team at Halifax Shopping Centre. Established in 2001, Freak Lunchbox is Atlantic Canada’s Original Candy Store. As a Sales Associate you will greet customers and provide a friendly knowledgeable shopping experience. This includes exploring a premium selection of imported & exclusive candy and soda, and our...

  • Sales Associate

    1 week ago

    Bedford, Canada Freak Lunchbox Full time

    **Sales Associate** Join our Freak Lunchbox team at Halifax Shopping Centre. Established in 2001, Freak Lunchbox is Atlantic Canada’s Original Candy Store. As a Sales Associate you will greet customers and provide a friendly knowledgeable shopping experience. This includes exploring a premium selection of imported & exclusive candy and soda, and our...

  • Softgoods Associate

    3 weeks ago

    Bedford, Canada Giant Tiger Full time

    About this Opportunity Recognized as an Employer of Choice, Giant Tiger’s retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and...

  • Fashion Associate

    7 days ago

    Bedford, Canada Walmart Canada Full time

    Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks all fashion merchandise and maintains merchandise standards, including modular and signage integrity, all in a safe and clean environment. This Associate...

  • Stock Unloader Associate

    4 weeks ago

    Bedford, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Stock Unloader Associate at Walmart Canada is a great way to gain valuable experience in the retail industry. A Stock Unloader Associate provides support with unloading trailers, processing merchandise, and moving pallets to the store floor, while maintaining a safe and clean environment and providing exemplary customer...

  • Grocery Associate

    3 weeks ago

    Bedford, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Grocery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Grocery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the grocery area, and assists with stocking and the sale of goods. If you are looking for an...

  • Overnight Stocking Associate

    4 weeks ago

    Bedford, Canada Walmart Store 3081 Full time

    GARDEN CENTRE SALES ASSOCIATE **MUST BE AVAILABLE FROM 11pm to 7am DAILY** An Overnight Stocking Associate processes freight, participates in Zone Defense and offers Customer Service, while maintaining exemplary customer service by adhering to the Basic Beliefs and values of Wal-Mart. Provides excellent customer service through our basic beliefs -...

  • Bakery Associate

    4 weeks ago

    Bedford, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Bakery Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the bakery area, and assists with stocking and the sale of goods. If you are looking for an...