Operations Manager

1 week ago

Ottawa, Canada BGIS Full time

**Who We Are**

**SUMMARY
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

**At this position level, the individual is responsible for**:

- Highly complex service delivery; and/or
- Multiple client accounts and/or significant service delivery regime in a single, complex client; and/or
- Contract requirements that are highly complex; and/or Direct reports may include Team Development Managers, Team Leads, Facility Services Coordinators and Technicians

**KEY DUTIES & RESPONSIBILITIES
**People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to all team members.
- Objectively recommends compensation adjustments. Manages all aspects of performance.

**For the assigned portfolio:
**Portfolio Management**
- Manages service delivery to a portfolio of client accounts or a single client account of sufficient magnitude and/or complexity.
- Responsible for ensuring KPI objectives are met.
- Creates, implements and documents service delivery regimes associated with each client account.
- Collaborates with relevant concerned parties (internal and external) on service delivery including the management of all escalated issues
- Oversees the implementation of service delivery program changes as required.
- Oversees service delivery activities and performance of internal Team Members. Ensures work is completed on time, safely and meet quality requirements.
- Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc. Collaborates with relevant concerned parties to optimize assigned portfolio and continuously create value for the client.

**Service Delivery Management**
- Responsible for meeting contractual service delivery obligations for each designated client environment
- Resolves problems and/or conflicts and maintains open communication with the client account team and specific clients including providing regular written and oral reports to in response to escalations
- Recommends solutions and implements appropriate actions for issues
- Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met.
- Monitors service delivery to ensure within agreed upon scope and escalates to senior management, where required.
- Provides on-call coverage to front-line team which requires open availability Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives

**Client Relationship Management**
- Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction. Acts as the focal point of escalation for issues pertaining to service delivery.

**Risk Management, Emergency Preparedness and Business Continuity Planning and Execution**
- Develops and executes emergency preparedness, risk management, disaster recovery and business continuity plans Collaborates with relevant concerned parties on incident management-related requirements

**Health, Safety, Environment & Security**
- Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements. Monitors and is responsible for the safe delivery of all work performed within office and remote locations.

**Project Management (including Client Transitions & Technology Implementations/Upgrades)**
- Develops and executes project plans for assigned projects.
- Oversees project delivery; and/or
- Participates as a member of the Operations Centre team in large company-wide projects. Liaises with relevant concerned parties to ensure projects are delivered with minimum disruptions to service delivery.

**Budget Development & Management**
- Responsible for meeting budget for assigned service delivery team.
- Liaises with relevant operations team members and Finance team for reports to monitor expenses. Reviews and approves expenditures.

**Regulatory Compliance**

Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained

**Procurement**
- Collaborates with Procurement

  • Client Success Manager

    2 months ago

    Ottawa, Canada Thrive Operations Full time

    **About Us**: Thrive is an innovative technology solutions provider focused on cyber security, hybrid Cloud, global network management, disaster recovery and traditional managed services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for...

  • Security Guard

    3 weeks ago

    Ottawa, Canada Kamp Operations Full time

    Kamp Operations is hiring responsible and reliable licensed security guards and experienced event staff in Ottawa, Kanata and surrounding areas. Kamp Operations has provided security and event management services for concerts, festivals, bars, restaurants and sporting events for 12 years throughout the National Capital Region. As we mainly work in events,...

  • Security Guard

    7 days ago

    Ottawa, Ontario, Canada Kamp Operations Full time

    Kamp Operations is hiring responsible and reliable licensed security guards and experienced event staff in Ottawa, Kanata and surrounding areas.Kamp Operations has provided security and event management services for concerts, festivals, bars, restaurants and sporting events for 12 years throughout the National Capital Region.As we mainly work in events, most...

  • Engineering Program Manager

    1 week ago

    Ottawa, Canada Lumentum Operations LLC Full time

    Engineering Program Manager page is loaded Engineering Program Manager Apply locations Canada - Ottawa (Bill Leathem) Remote - Canada time type Full time posted on Posted 3 Days Ago job requisition id 2024314 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing...

  • Engineering Program Manager

    2 weeks ago

    Ottawa, Canada Lumentum Operations LLC Full time

    Engineering Program Manager page is loaded Engineering Program Manager Apply locations Canada - Ottawa (Bill Leathem) Remote - Canada time type Full time posted on Posted 3 Days Ago job requisition id 2024314 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing...

  • Engineering Program Manager

    1 week ago

    Ottawa, Ontario, Canada Lumentum Operations LLC Full time

    Engineering Program Manager page is loaded Engineering Program Manager Apply locations Canada - Ottawa (Bill Leathem) Remote - Canada time type Full time posted on Posted 3 Days Ago job requisition id It's fun to work in a company where people truly BELIE

  • Engineering Program Manager

    2 weeks ago

    Ottawa, Canada Lumentum Operations LLC Full time

    Engineering Program Manager page is loaded Engineering Program Manager Apply locations Canada - Ottawa (Bill Leathem) Remote - Canada time type Full time posted on Posted 3 Days Ago job requisition id 2024314 It's fun to work in a company where people truly BELIE

  • Store Manager

    3 weeks ago

    Ottawa, Canada Store Manager Garage Clothing 72 Scarborough Town Centre Full time

    We are a global fashion digital retailer with the Garage and Dynamite brands at the heart of our success. With over to 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion retail since 1975._ - Our core strengths are rooted in our team, our innovation and our customers. We are proud to hire and retain...

  • Revenue Analyst

    2 weeks ago

    Ottawa, Canada Lumentum Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Lumentum Canada was awarded the 2022 National Capital Region’s Top Employers _for the...

  • Manager, Operations

    1 week ago

    Ottawa, Canada National Research Council Canada Full time

    Great Minds. One Goal. Canada's Success. Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. We are looking for a Manager, Operations to support the NRC Quantum and Nanotechnologies Research Center (QN). As of April 1st 2024, Quantum and...

  • Manager of Operations

    4 days ago

    Ottawa, Canada National Research Council Canada Full time

    Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization. We are looking for a Manager of Operations to support the NPO within the National Programs and Business Services Branch. The Manager of Operations would be someone who shares our core values of...

  • Operations Manager

    2 months ago

    Ottawa, Canada EXP-AIR CARGO TLEE Full time

    **Operations Manager** - **Exp-Air Cargo**_ is an international company specializing in Airline Cargo Sales & Management, IT, Trucking & logistic services. With offices across Canada and partners worldwide, we offer multiple opportunities to our staff to grow within our organization. **Task description** The Operations Manager directs and coordinates the...

  • Operations Manager

    1 week ago

    Ottawa, Ontario, Canada Colonnade Management Inc. Full time

    Colonnade BridgePort is a full-service real estate company, offering property management and leasing services, acquisition, development, investment management and asset management for commercial and residential properties.Colonnade BridgePort is headquartered in Ottawa with offices in the Greater Toronto Area ("GTA"), and our continued growth and expansion...

  • Manager of Operations

    1 week ago

    Ottawa, Ontario, Canada National Research Council Canada Full time

    Help bring research to life and drive your career forward with the National Research Council of Canada (NRC), Canada's largest research and technology organization.We are looking for a Manager of Operations to support the NPO within the National Programs and Business Services Branch. The Manager of Operations would be someone who shares our core values of...

  • Operations Manager

    1 month ago

    Ottawa, Canada Groom & Associates(és) Full time

    Title : Bilingual Manager, Operations Location : Ottawa, ON Permanent, full time position Under the direction of the Director, Corporate Services, the Manager of Operations is responsible for managing the day-to-day operational activities related to our client's business operations, and facilities m

  • Vp of Research and Development Subsystems

    3 weeks ago

    Ottawa, Canada Lumentum Operations LLC Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Lumentum Canada was awarded the 2022 National Capital Region’s Top Employers _for the...

  • Operations Manager

    2 weeks ago

    Ottawa, Canada AlfaDefence Security inc. Full time

    LMIA - PNP available **About Us**: AlfaDefence Security Inc. is a leading security solutions provider based in Moncton, New Brunswick. With a commitment to excellence, we deliver top-notch security services tailored to meet the unique needs of our clients. As we continue to grow, we are seeking an experienced and dynamic Operations Manager to join our...

  • Operations Manager

    2 weeks ago

    Ottawa, Canada Perma-Pipe Canada, Ltd. Full time

    Perma-Pipe International Holdings, Inc. (NASDAQ:PPIH) is a global engineered pipe services company offering core competencies in anti-corrosion coatings, insulation solutions, containment systems, leak detection systems, engineering support, field service, and custom fabrication. We are currently recruiting an Operations Manager for our Eastern Canada...

  • Operations Manager

    2 months ago

    Ottawa, Canada Groom & Associates(és) Full time

    Title: Bilingual Manager, OperationsLocation: Ottawa, ONPermanent, full time positionUnder the direction of the Director, Corporate Services, the Manager of Operations is responsible for managing the day-to-day operational activities related to our client's business operations, and facilities management services. The Manager of Operations position involves...

  • Operations Manager

    2 months ago

    Ottawa, Canada Groom & Associates(és) Full time

    Title: Bilingual Manager, Operations Location: Ottawa, ON Permanent, full time position Under the direction of the Director, Corporate Services, the Manager of Operations is responsible for managing the day-to-day operational activities related to our client's business operations, and facilities management services. The Manager of Operations position...