Server Assistant

6 months ago

Toronto, Canada Sonesta Full time

**Job Description Summary**

The Assistant Server sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers. The server assistant is responsible for the clearing and setting of tables as well as providing assistance to the service team in a timely manner.

**Work Environment**
- On site hotel restaurant facility.
- Must be able work in a fast-paced environment.

**Physical Demands**
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force. frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequent bending, stooping, kneeling and reaching.
- Ability to stand during entire shift.

**Expected Hours of Work**
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
- Ten to twelve hour shifts sometimes required.

**Education and Experience**

Assistant Server experience in hotels preferred.

**Principle duties and responsibilities (Essential Functions) include**:

- Assists servers in their tasks
- Ensures all service stations in the kitchen are stocked and ready for service
- Removes soiled dishes from table; brings to dish washing area
- Completes set up and teardown of dining events as assigned
- Carry food trays to tables using the correct seat positions on the ticket
- Place entrée to the correct seat positions accordingly
- Sets tables with silverware, glassware and other items
- Polishes silverware before and after shifts
- Cleans dining room areas
- Stocks servers’ station with supplies
- Deliver Passionate & Engaging Service to our Guests
- You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
- You will consistently deliver our GUEST model:
**G**reet or welcome everyone, warmly with a smile **U**se eye and ear contact and guest’s name **E**stablish/anticipate needs **S**olve and own all requests/complaints **T**hank everyone
- Build solid relationship with your Colleagues
- Treat colleagues with respect and dignity
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

**Qualifications and Skills**
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Excellent organizational skills.
- Prioritization and time management skills.
- Able to work quickly without compromising quality.
- Ability to work with little supervision and maintain a high level of performance.

**Additional Job **Information/Anticipated***

**Pay Range**

**WHO WE ARE**:
We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission**:_To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality_**_._

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Probation Wage (60 shifts): $17.10/hour

Passed Probation Full Wage: $19.01/hour

**Benefits**

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
**Salaried FTE Benefits**
- Food and Beverage Discount
- RRSP Match
- Drycleaning
- Competitive Medical and dental benefits
- Competitive Extended health care coverage
- Various employee perks and benefits
- Tuition reimbursement
- Employee Assistance Program
- Competitive Short
- and Long-term disability program
- Paid vacation
- Paid sick days
- Employee discounted hotel rate
- for all Brands within the company

**Unionized FTE Benefits**
- Food and Beverage Discount
- RRSP Match
- Tool and shoe reimbursement
- Competitive Medical and dental benefits
- Competitive Extended health care coverage
- Various employee perks and benefits
- Tuition reimbursement
- Employee Assistance Program
- Competitive Short term disability
- program
- Paid vacation
- Paid sick days
- Employee discounted hotel rate
- for all Brands within the company

**Unionized PTE Benefits**
- Food and Beverage Discount
- Employee discounted hotel rate
- Tool and shoe reimbursement
- Various employee perks and benefits
- Employee Assistance Program

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