Associate, Customer Support

4 weeks ago

Burnaby, Canada Plexia Full time

Company Description

EMR, a subsidiary of MEDFAR Clinical Solutions, develops and maintains Electronic Medical Record (EMR) Software and Services for physician practices, medical clinics, and hospitals. The industry is ever-changing, and we are looking for a dynamic and innovative individual. We are a flexible group and depending on your expertise, your position and duties will grow.

**Job Description**:
As a Technical Support Analyst, your involvement and participation will change our Electronic Medical Record (EMR) and positively impact Physician as well as Medical Office Assistant (MOA) workflows, which will ultimately improve patient care.

**Main Responsibilities**
- Define, analyze and solve technical problems related to the software.
- Support users in the use of software modules.
- Advise and guide users in the operation and configuration of their electronic environment.
- Participate in the development of technical documents to enrich the knowledge bank.
- Document incident tickets and interventions in our tracking software.
- Contribute to the functional evolution of the software.
- Expertise and experience will be acquired and learned regarding technical Customer Support, EMR and medical clinic workflows.
- Any other related tasks and daily office routines.

**Qualifications**:
**Contribute to our team with your strengths**:

- Technology savvy, with the ability to learn and effectively use new technological tools;
- Willingness to work full-time;
- Willing to prove themselves by being resourceful and finding solutions even when there is no clear path;
- Be committed to continuous growth and learning;
- Excellent technical customer support and listening skills as well as a strong sense of empathy for others.
- Ability to analyze and solve logical problems in a creative and coherent manner;
- Reside and have legal authorization to work in Canada.

Additional Information
**Working Conditions**:

- Our service center is open to support our clients from 7:00am - 6:00pm Monday to Friday.
- Employee has the liberty to work from home or the office

**Why join Plexia?**
- Progression within the role and company;
- Performance-based bonuses to all employees;
- You decide where you want to work Remote work or the possibility of coming to our offices;
- Three weeks of vacation in the first year;
- Generous group insurance coverage from day 1;
- Dynamic and multicultural work environment;
- Our office in Burnaby (BC) is accessible by bus or by car

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