Ambulance Comm. Officer

**Ambulance Communication Officer - KCACC (8.4)**

**Department**:Kingston Central Ambulance Communications Centre - Ambulance Dispatch

**Hours of Work**:Full-Time Position; Rotating Shifts

**Pay Band**:$31.33-$37.17 per hour

**Union**:OPSEU 462

**Location**:HDH Site, John Counter Blvd Site

**Kingston Central Ambulance Communications Centre (CACC)**

Kingston CACC serves many communities in our region which are spread across six different counties, have a population of over 600,000 people and covers an area of over 20,000 square kilometers.

If you want a rewarding career
- helping people in crisis.
- working in a fast-paced, dynamic, team environment
- where accomplishments and a job well done are recognized
- where your mental health is a priority
- where you will be challenged
- where technology is ever changing and integral to what we do
- where dedication is essential and expected
- where compassion and understanding are vital
- . then become an Ambulance Communications Officer and be part of our dynamic and growing team of Professionals.

**The Ambulance Communications Officer **provides services in a manner consistent with KHSC Mission, Vision and Values and that **reflect the core values of Patient and Family Centred Care (dignity, respect, information sharing, participation, and collaboration). **Central Ambulance Communications Centers (CACCs) are mission critical, technologically complex workplaces providing the initial access point to Ontario’s emergency health services systems for victims of illness or injury.**

**The job of an Ambulance Communications Officer requires critical thinking skills and the ability to work under pressure in stressful situations. They are responsible for;**
- **Taking **911, emergency, and non-emergency requests for ambulance services, locating patients, determining the severity of the medical emergency, and providing pre-arrival instructions before the Ambulance arrives.**
- **Dispatching the closest Ambulance in time to an emergency call, providing Paramedic crews with address information, call details and for monitoring Paramedic crews for the duration of each call.**

**MINIMUM REQUIREMENTS**:

- Standard First Aid
- Heartsaver Level C CPR
- Successful completion of a post-secondary education program (i.e. university degree or minimum 2 year college diploma) preferred
- Bilingualism preferred
- Advanced oral and written English skills.
- Demonstrated typing speed at a minimum of 35 wpm (with 90% accuracy)
- Proven good attendance records.
- Able to maintain confidentiality.
- Must pass a general aptitude test.
- Demonstrated ability to follow written instructions.
- Effective conflict resolution skills
- Excellent decision making skills in a high stress environment
- Excellent organizational and interpersonal skills
- Proven ability to attend work regularly.
- Satisfactory criminal reference check and vulnerable sector search required.

**PHYSICAL REQUIREMENTS**:
**The applicant must meet the physical demands of this position.**
- We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices._

**_If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team_