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Assistant General Manager Hotel Back of The House
7 days ago
**Assistant General Manager BOH (Back of the House)**
**Hyatt Place Hyatt House Mississauga Airport Corporate Centre**
**Position Summary**:
**Key Responsibilities after Opening**:
- Oversee the day-to-day operations of the Back of the House by supporting the Housekeeping and Maintenance departments to ensure standards of quality and service are met.
- Armed with Supervisory resources, the AGM BOH will be responsible for staffing of up to 40 individuals.
- This will be one half of the overall Assistant General Manager role and will work with the additional AGM FOH that is responsible for the Front Office operations and F+B departments.
- Assist with the development and implementation of strategies that will assist with driving hotel performance, quality control and guest satisfaction.
- Participate in the recruitment, training, and mentoring of hotel staff, fostering a culture of growth, teamwork, and excellence.
- Ensure compliance with all Hyatt policies and procedures, as well as local, provincial, and federal laws and regulations.
- Monitor budget and control expenses with a focus on energy efficiency, high standards, and maximized profitability.
- Maintain inventory and waste management guidelines.
- Collaborate with the General Manager to identify and pursue cost value opportunities.
- Handle the day to day challenges of staffing management to meet the given business levels of the hotel.
- Prepare regular reports on the hotel's department performance and provide insights and recommendations for improvements.
- Support and work closely with the General Manager on all matters related to the hotel's administration and operations.
- Participates in the company Employee Retention Programs.
**Qualifications**:
- Business Administration, or Hospitality education related preferred
- A minimum of 3 years of hotel department management experience, preferably in a similar role at a Hyatt property or competing brand.
- Strong leadership, communication, and organizational skills.
- Driven Housekeeping Leadership: cleanliness is your passion; dirtiness is your enemy.
- Proven track record of driving guest satisfaction and operational success.
- Financial acumen with experience in budgeting and cost management.
- Proficient with hotel management software and Microsoft Office Suite. Opera is a must.
- Ability to work with and manage various suppliers and vendors.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
**Job Types**: Full-time, Permanent
Pay: From $70,000.00 per year
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekends as needed
Ability to commute/relocate:
- Mississauga, ON L4W 0E3: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Management: 3 years (preferred)
Work Location: In person
Application deadline: 2024-06-02
Expected start date: 2024-06-17
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