Junior Employment Advisor

4 months ago

Grande Cache, Canada Hinton Adult Learning Society Full time

Job Summary: The purpose of this role is to administer the CEIS storefront and be the first point of contact for Grande Cache Community Learning and Employment Resource Centre (CLERC) clients, volunteers, staff, and visitors, as they enter the office. As a crucial member of our team, you will play a pivotal role in providing guidance and support to individuals seeking learning opportunities, employment, and career development assistance.

REPORTS TO: CLERC Supervisor

Key Job Responsibilities Include:
**Office Administration**
- First point of contact with clients-greet all visitors by offering refreshments.
- Perform exceptional customer service to clients, staff, visitors, and volunteers.
- Maintain a high level of confidentiality with learners, clients, staff, contractors, and volunteers.
- Answer telephone and route calls as appropriate.
- Perform daily updates to the in-house job board, social media pages with new job of the day, empowerment posts, and weekly job board alerts.
- Plan and facilitate weekly job seekers meetings with other staff to provide a supportive environment for individuals who are actively seeking employment.
- Manage in-house job board with local and regional labour market information. Identify labour market trends.
- Maintain client files utilizing file management system.
- Manage and maintain computer workstations and laptops for client use. Maintain access to online resources such as alis and post-secondary information.
- Ensure cleanliness and organization of the office.
- Manage supply orders and order appropriate quantities for stock room.
- Document all activities and client supports as directed by funders.
- Prepare monthly and quarterly report writing and documentation related to program activities, outcomes and progress.
- Abide by all HALS policies and procedures.
- Perform general office administrative functions such as filling, word processing, copying, binding, scanning, printing etc.

**Client Engagement and Support**
- Assist clients in accessing resources and self-directed services.
- Develop a positive environment with clients by encouraging, motivating and supporting them to achieve sustainable employment, and increase self-sufficiency.
- Guide individuals in accessing training and educational programs.

**Program Development**
- Identify community needs and interests for program opportunities through consultation with members, partners, agencies, and learners and to respond accordingly.
- Gather feedback from clients to improve service delivery.
- Work together with CLERC and HALS (Hinton Adult Learning Society) team to plan, develop, coordinate, market, and evaluate programs, courses, specials events and collaborative projects.

**Community Outreach and Collaboration**
- Collaborate with fellow staff members to develop and implement program strategies aimed at delivery impactful services.
- Build relationships with employers and community agencies.
- Coordinate with local resources to minimize duplication of community services.
- Attend community events and meetings to raise awareness of available resources.
- Act as a community information resource.
- Establish and foster partnerships with other community agencies, CSS staff, and organizations.
- Collaborate with stakeholders to identify and address community needs.
- Plan and implement special events (Job fairs, Workshops, International Literacy Day, Family Literacy Day, Adult Learners Week).

**Professional Development**
- Participate in staff meetings and professional development activities.

**Education and Qualifications**

Undergraduate degree or diploma in Human Services, Social Work, Social Science, Adult Education or related field and/or comparable experience working within the employment services, human services, or adult learning field.

Minimum of 2 years of relevant experience in employment service delivery or demonstrated knowledge in community agencies.

**Opportunity for Career Advancement**

Join our team and unlock your potential for professional growth We offer a dynamic environment where ambitious individuals can thrive for career progression and opportunities for skill development. We are committed to training and developing our team members.

Exceptional Customer Service Skills

Must possess a high degree of digital literacy in order to utilize Microsoft office and Excel software, Canva, meeting platforms such as zoom and teams.

Must be detail oriented

Commitment to a strength-based, client-centred approach.

Experience with public speaking and facilitation.

Experience with marketing and development of marketing materials.

Strong communication ability including both written and spoken.

Excellent interpersonal skills including positive attitude, self-motivated, and creativity.

High degree of personal integrity and ethical practice.

High degree of Indigenous cultural awareness.

Knowledge of community development processes and ability to enhance community capacity.

Ability to work

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