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Store Supervisor
5 months ago
**Responsibilities and essential job functions include but are not limited to the following**:
- Communicates clearly, concisely and accurately in order to ensure effective store operations.
- Filters communication to the team as directed by the store manager.
- Contributes to positive team environment by recognizing alarms or changes in staff morale and performance and communicating them to the store manager.
- Demonstrates integrity, honesty, and knowledge that promote the culture, values and mission of Booster Juice.
- Maintains and models a calm demeanor during periods of high volume or unusual events; continues to keep store operating to standard and sets a positive example for the shift team.
- Develops positive relationships with store team by understanding and addressing individual motivation, needs and concerns.
- Engages in conversation with customers to understand customer needs and the needs of the community in which the store is located.
- Maintains regular and consistent attendance and punctuality.
- Models a customer comes first attitude, delivers legendary customer service, to ensure they are delivering exemplary customer service.
- Communicates ideas to the store manager for broader areas of improvement.
- Supports store manager in implementing company programs.
- Utilizes and provides direction to staff during their shift on the use of tools to ensure 100% execution of all policies and procedures. Acts using discretion in assessing situations
- Provides feedback and coaching to improve staff performance recommending to the store manager.
**Required Knowledge, Skills and Abilities**
- Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations
- Ability to use discretion in providing direction to others
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Strong problem-solving skills
- Team-building skills
- Ability to work in a fast-paced and changing environment
- Ability to deliver exemplary customer service
- Ability to work as part of a team
Location: 1150 Douglas Street, Victoria, British Columbia V9A 6X5
**Job Types**: Full-time, Part-time
