Customer Order Fulfillment Planner, Team Lead-2

2 months ago


Brampton, Canada IKO Industries Ltd. Full time

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you

**Job Description**:
WHAT’S IN IT FOR YOU?
- Competitive compensation/pay package
- Dental/Vision/Medical benefits
- Life Insurance
- Health Spending Account
- Employee Support and Mental Wellness
- Competitive matched retirement savings program - 401k (US) / RRSP (Canada)
- Be part of a long standing and stable industry leader

WHEN YOU JOIN US, YOU WILL

be performing the following duties:
Performance Management
- Monitors and reports on the team’s conformance with the Service Level Agreements.
- Provide MTD and YTD reports for the sales team or leadership teams
- Use excel to provide daily customer reports
- Provide updates and status of key issues to SCLT

Knowledge & Experience
- Act as a key collaborator and technical bridge between the Customer Service and other Supply Chain teams for knowledge sharing. Receive and document knowledge/solutions from other Supply Chain Teams.
- As assigned, author, edit, and QA knowledge base articles or SOPS
- Consistently lead by example for all defined best practice standards, and all departmental policies, processes, and procedures.
- Working directly with Plant, Logistics, Service & Sales directors

People Management - Engagement
- Individual Contributor - leads others in projects but no direct supervision
- Partner with team in weekly meetings to best practice share and work on projects together
- Provide updates and status of key issues to SCLT
- Identify inventory needs/discrepancies with planning team
- Collaborating with sales with process improvement and guideline changes
- Partner with team in weekly meetings to best practice share and work on projects together

Operational
- Manage inventory required for orders & allocation process
- Serve as a primary contact for approved Service-related initiatives.
- Support additional services suchs as MaxiMix, VDS, CMF
- Participate in projects requiring CO or IT engagement

LI-AS1

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.


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