Client Due Diligence Specialist
4 weeks ago
Company Description
Hello. Nice to meet you. We're OFX, a global provider of online, international payment services for our personal, business and partner customers. Since launching on Sydney's Northern Beaches twenty years ago, OFX has grown to become a truly global company. We're now trusted by customers all around the world and have grown to over 400 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: 'OFX').
**Job Description**:
Hello. Nice to meet you. We’re OFX, a global provider of online, international payment services for our personal, business and partner customers. Since launching on Sydney’s Northern Beaches twenty years ago, OFX has grown to become a truly global company. We’re now trusted by customers all around the world and have grown to over 400 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: ‘OFX’).
**Purpose of your role**
This customer-focused role sits with OFX Client Due Diligence team as a specialist function assisting OFX global client-handling teams by performing initial KYC assessments and screening for new-to-OFX clients, ensuring smooth transition between online registration and full verification, and by performing ongoing due diligence for existing clients.
**What you'll do**:
**_ Due diligence_**
- Perform initial client onboarding Due Diligence:
- Consumer Client types sourced across global OFX jurisdictions (Australia, New Zealand, Hong Kong, Singapore, US, Canada, UK, Europe).
- Corporate Client types initially across the USA, Canada, however, onboard customers from jurisdictions globally in future. Companies, Trusts, Partnerships, Associations, Charities, Government Entities, Co-operatives, Managed Funds, and offshore entities.
- Act as back-up resource extending coverage to Corporate clients being onboarded in other jurisdictions (APAC, UK/EMEA).
- Perform Enhanced Customer Due Diligence (ECDD), including AML/CTF checks /KYC analysis to ensure OFX fully understands our clients, their needs and payment flows.
- Perform Client and payment screening /monitoring activities - (Specifically but not limited to - PEP/Sanctions/Fraud alerts). Analyse and clear false positives as well as escalate cases according to set procedures where appropriate.
- Perform ongoing client due diligence (OCDD) activities, including periodic refreshes of OFX knowledge of its client base and remediation activities if required.
**_ Advice_**
**_ Key stakeholders and collaboration_**
- Coordinate with Due Diligence teams globally to provide seamless, speedy and compliant service for OFX clients.
- Coordinate with the relevant regional Compliance Departments for approvals and escalations as well as working with the Fraud and Legal Departments and other internal teams for escalations /approvals as required.
- Actively collaborate with colleagues to contribute to the development and delivery of OFX strategic, business and operational plans.
- Act as an ambassador for and always promote the best interests of OFX, including the promotion of OFX company values.
**Qualifications**:
**What you bring**
- 1+ Years’ experience in Client Due Diligence (CDD), ECDD for both individual and corporate clients, fulfilling AML/CTF requirements in a similar role.
- Experience with fraud as an asset
- Sound knowledge of relevant AML/CTF regulations in US and Canada
- Risk-focused mentality - people, company & customer.
- Able to handle a high volume of work and multi-task, maintaining accuracy.
- Strong communication skills; written and verbal.
- Ability to build and sustain effective relationships across varied levels locally, regionally and globally.
Additional Information
**What we offer**
OFX attracts top talent from all over the globe with over 50 nationalities represented amongst our employees. To thrive here, you'll be a self-starter with a penchant for getting stuff done.
- An excellent place to kick start your career Whilst being an established and respected International Money Transfer business, we offer a startup vibe, funky office and a great culture that stems from our Australian roots.
- Birthday leave, career leave, volunteer days... We want to make sure you have the right balance in your life.
- Stay motivated by knowing your work matters amongst a collaborative, creative and innovative team. We truly believe we're better together
- Bring your big ideas. We're here to listen. Whether you're an old hand or just starting out, we value your insights and contributions, because pushing boundaries is a core value here
**About OFX**
OFX grew from the idea that there had to be a better, fairer way to move money around the world. That was 20 years ago, and we’re still driven by the same mission today. We believe real help from real
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