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Guest Services Agent Union Hotel

1 month ago

Toronto, Canada Silver Hotel Group Full time

Welcome to Union Hotel, an independent and boutique space offering distinctive hospitality in the heart of downtown Toronto. We’re committed to rethinking the guest experience, breaking from convention, and offering something fun and memorable. Union Hotel puts hospitality at the forefront and intertwines the best of local throughout our rooms, artwork, decor, and food/beverage offerings.

We’re a hidden gem in plain sight.

**What we are looking for**

Union Hotel is currently seeking a full-time **Guest Services Agent** to join our team. We seek to find Team Members who have a natural inclination towards going above and beyond, and who believe that small gestures can go a long, long way. We pride ourselves on delivering a unique experience to every Guest because we understand that every Guest is unique.

**Just some of the reasons you’ll love being part of Union Hotel**:

- Reward programs, travel incentives, and exploration credits that make us stand out from the crowd.
- Walking distance from Union Station, you will love working in the heart and soul of the city.
- Advocates for the independent thinker, Union Hotel strives to lift up our team members through professional development, mentorship, leadership training and educational support.
- Recognition, awards and leadership training will support unlimited career potential and opportunities to grow and shine.
- A warm environment where diversity is valued, and individual aspirations are fulfilled.

**Key Responsibilities**

**_ Reporting to the Guest Services Manager, the Guest Service Agent will:_**
- Maintain a warm and friendly demeanor at all times with guests and team members;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check-in and check-outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
- Perform other duties assigned by the Supervisor or department manager.

**You’ll fit in **_and _**stand out if you have the below skills/capabilities**:

- Customer Service experience, preferably in a Hotel Front Desk position;
- Excellent written and verbal communication skills are essential;
- Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
- Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
- A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with mínimal supervision;
- Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
- Available to work days, evenings, weekends, and/or holidays as required;
- Must be legally authorized to work in Canada.

**The Serious Stuff**

Union Hotel is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.