IT Technician

**Position Job Title**:IT Technician

**Location**:On-site - Niagara Falls

**Reports To**: IT Manager

**Overview**

**The University of Niagara Falls Canada **(UNF), Ontario’s newest university set to open its doors in 2024, will be offering a host of distinctive undergraduate and graduate programs to prepare graduates to be leaders in a digital world. Our programs are designed to promote a digital mindset characterized by digital fluency - a combination of technical proficiency, literacy, ethics and communication - and by a growth mindset that is future-focused, collaborative, change-oriented and disposed toward continuous learning.

The University of Niagara Falls Canada is a subsidiary of GUS Canada and part of the Global University Systems (GUS) network. GUS is one of the largest education groups in the world; offering accredited bachelor's, master's, medical and law degree programs, vocational and professional qualifications, and language courses to approximately 100,000 students globally. GUS Canada has successfully introduced many innovative post-secondary institutions to communities across the country over the past decade, including University Canada West (Vancouver), the Canadian College of Technology and Business (Vancouver), the Toronto School of Management (Toronto), the Trebas Institute (Toronto and Montreal), and The Language Gallery (Vancouver and Toronto).

**Primary Purpose**

The IT Technician will provide maintenance, repair, and tech support on various equipment at our UNF campus. The service level will be mainly for the staff and faculty but might include on-site student assistance.

**Specific Responsibilities**
- Installing and configuring hardware and software components
- Troubleshooting hardware and software issues
- Repairing or replacing damaged hardware
- Upgrading systems to enable software compatibility.
- Performing tests and evaluations on software and hardware
- Offering information and support to users
- Maintaining relationships with different employees and departments
- Helping with the onboarding process for new starters

**Position Requirements**

**Education and Experience**
- Ability to work on a flexible schedule.
- Academic background in Computer Science/IT (technical diploma/post-secondary education)
- Understanding of Computer Systems & Networks
- Strong Problem solver with excellent troubleshooting skills
- Superior customer service and communication skills
- Be available to work on a flexible schedule (evenings and weekends are a possibility)
- 2+ year(s) of experience servicing computer equipment/servicing users with technical issues is an asset.
- OEM certifications
- Experience with Office 365 and VOIP phone experience
- Familiar with Helpdesk Ticketing System

We thank you for your interest in working with University of Niagara Falls Canada. Only applicants selected for an interview will be contacted.

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Work Location: In person