Intake Coordinator

HVE Healthcare Assessments is an industry-leading provider of independent medical assessments. HVE is respected for its client-focused culture and its commitment to quality and integrity. We are unwavering in our dedication to our customers and providing timely, impartial and defensible assessments and reports.

**Job Title: Intake Coordinator (Full-time, permanent)**

**Essential Job Duties/Tasks**:
Scheduling Assessments
- Reviewing Triage notes to determine what assessments require scheduling
- Schedule various types of assessments, AB, BI, Disability, etc.
- Communicating with parties involved (claimants, assessors, adjusters, etc.), to schedule assessments.
- Preparing confirmation letters and sending confirmation details to customers
- Documenting scheduled appointments based on customer requirements and inappropriate scheduling platforms
- Obtaining Dates from Assessors and confirming fees

Coordination of External Services
- Scheduling transportation and interpretation services for assessments via the appropriate electronic platform
- Booking assessment rooms and chaperone services

Answering Telephones
- Answering clients, claimants and assessor’s questions in regards to file information, assessment dates, etc.

Non-Essential Job Duties/Tasks
- Following up with customers with the re-booking of all no show/late cancellation services
- Training new Intake Coordinators

**Experience/Education Requirements**:

- Minimum of one (1) year of administrative experience
- Excellent verbal and written communication skills
- Outstanding interpersonal and customer service skills
- Intermediate computer and Microsoft Office skills (Excel, Word)
- Thrives when multi-tasking and working in a fast-paced environment
- Ability to work collaboratively within a team environment and independently
- Willingness to go beyond one’s own job description to assist the team as needed

**Reports to**: Manager and Team Lead of Intake Department

**Hours**: Variable 8 hours shifts between 7:00 am - 6:00 pm

HVE Healthcare Assessments is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). HVE Healthcare Assessments is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.

HVE Healthcare Assessments values the diversity of people and communities and is

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Overtime pay

Work Location: Hybrid remote in Concord, ON