Outage Dispatcher

**Company, Department**: Nova Scotia Power, T&D Operations
**Location**: Ragged Lake, NS
**Type of Employment**: Regular, Full Time

**Salary**:$34.18 per hour, as per Collective Agreement I.B.E.W Local 1928

**Closing Date**: December 14, 2023
**Reference Number**: 12060

At Nova Scotia Power, we’re committed to providing safe, reliable electricity so that our customers and communities can thrive. We work across the province, from Yarmouth to Wreck Cove, to prevent power outages and to strengthen our electrical system—for today, and for the future.

As a subsidiary of Emera Inc, we provide 95% of the generation, transmission and distribution of electrical power to approximately 540,000 residential, commercial and industrial customers. Our company is focused on new technologies to enhance customer service and reliability, reduce emissions, and add renewable energy.

We are proud to live and work in Nova Scotia. It’s why we work to understand how we can give back meaningfully, support local organizations and work collaboratively to enhance the communities we call home.

We believe that every unique perspective should be valued and that everyone should have a sense of safety and belonging—at work, and in our communities. Leveraging the thoughts of a diverse workforce helps us to be innovative and provide the best service to our customers.

We are currently looking for a permanent Outage Dispatcher (Shift) to join our Control Centre Operations team at Ragged Lake.

**Accountabilities**:

- Monitor and dispatch field crews for trouble work based on company dispatch guidelines.
- Dispatch trouble call/complete incident in ADMS (ensure efficient response to trouble and outage events through optimal utilization of resources, ensuring public and employee safety is considered at all times).
- Evaluate the priority of the trouble calls and coordinate crews efficiently in accordance with dispatch guidelines.
- When possible, verify the accuracy of trouble calls using available tools to ensure work resources are used in the most efficient manner possible.
- Inform and coordinate with respective stakeholders (schedulers, supervisors, etc.) on changes that fall outside forecasted trouble events and durations.
- Update and maintain ETRs for trouble calls in ADMS.
- Responsible for resource data management (i.e., integrity on crew compliment, contact information and vehicle information in operational software including ADMS, GE APM (Control Centre Apps) and TurboNet (mobile radio)).
- Monitoring and tracking for the lone worker process (mobile radios).
- Will be responsible for dispatch of internal and external crews during storm response in coordination with the field crew leads.
- Storm outage dispatch training requirements for those supporting storm response (ADMS, base training and refresher training throughout the year).
- Potential to dispatch emergency inspector work (day/night).
- Responsible for the automated call-out and modeling process for planned outages.

**What skills will make you successful?**
- You recognize yourself in most of the following competencies, and where possible possess the skills and experience listed below:

- You are a team player with a strong customer service ethic, and you possess excellent communication and relationship management skills with the ability to manage difficult conversations.
- You have and are able to demonstrate strong analytical and problem-solving skills with the ability to multi-task and prioritize in a continuously changing environment.
- The incumbent will also have and is able to demonstrate an intermediate knowledge of MS Office, experience with computerized planning software. Demonstrated knowledge of Maximo, ADMS, CIS and Service Hub or equivalent experience would be considered an asset.
- Experience with T&D Operations and dispatch is considered an asset.

**Why join our team?**
- **Health & Wellbeing**: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
- **Grow Your Career**: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
- **Community Engagement & Care**: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, and scholarships for children of employees.
- **Competitive Compensation**:A comprehensive benefits plan and a Defined Contribution Pension Plan

As part of our commitment to health and safety, we continue to closely monitor and adjust our pandemic response as needed based on public health guidance, current epidemiology, and considerations regarding business continuity. At this time the Emera Vaccine Policy, which outlines the requirement for all Nova Scotia Power employees to be fully vaccinated for COVID-19 and prov