Hardware Supervisor

2 days ago

Burlington, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

Join our Canadian Tire team as the **Hardware Supervisor**

The **Hardware Supervisor **contributes to the success of the store by communicating the retail objectives of their department to the team. This role is responsible for assisting the Department Manager in managing and leading the department in providing high quality workmanship and service that ensures customer satisfaction. The Hardware Supervisor assists the Hardware Manager in meeting goals & deadlines.

The Hardware Supervisor provides crucial support and product knowledge assisting the Department Manager and the team in consistently meeting performance expectations in terms of customer experience, sales growth, retail execution, and profitability. It is a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs.

You are an experienced professional who understands merchandising, plan-o-grams, health & safety, inventory management, and the importance of organization and attention to detail. You love retail and you love our brand You are a good listener and communicator as you will listen to feedback and foster discussions for team, department and store improvements. You are responsible for motivating, training, developing and leading the Hardware team.

**Must be available days, nights and weekends**

**Hardware knowledge (tools, paint, plumbing, electrical)**

**Main Responsibilities and Tasks**:

- Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, and coaching.
- Leads by example and consistently delivers an excellent customer experience.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Works as a team with other departments to provide an excellent customer experience.
- Assists the Department Manager in maintaining quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department.
- Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
- Assists the Department Manager in following up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.
- Maintains department inventory and fullness through accurate stock levels and bin caps.
- Informs team on in-store promotions, in-store deals, and new product locations.
- Assists with planning and managing daily/weekly departmental activities as well as seasonal changeovers, and works with the team to execute them.
- Assists in the orientation and training of new employees, store opening and closing responsibilities.
- Assists in organizing and conducting regular department team meetings.

**Requirements**:

- Experience in retail sales, execution, and operations.
- Demonstrated supervisory, leadership, and/or managerial experience, or relevant experience.
- Ability to operate cash register is an asset.
- Basic math and keyboarding skills.
- Experience in a Canadian Tire store is considered an asset.
- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Effective written and oral communication skills and the ability to maintain professional communication, even in challenging situations.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to assist in leading and managing others to achieve common goals in a fast-paced environment.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Ability to find solutions to problems and make decisions.
- Positive attitude, punctuality, and solid work ethic.
- Ability to motivate and coach others as well as provide feedback.
- Strong ability to plan, organize, delegate and follow up on team's activities and projects.
- Ability to find solutions to problems and make decisions.
- Ability to multitask, adapt and cope with challenging situations.

**Potential Career Opportunities**
- Next levels: Department Manager, Store Manager and General Manager.

**Physical Demands and Working Conditions**
- Standing/wa

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