Room Attendant

7 months ago

Harrison Hot Springs, Canada Harrison Hot Springs Resort Full time

**Harrison Hot Springs Resort **is currently recruiting for the position of **Room Attendant**

**About our company**:
Harrison Hot Springs and the Eastern Fraser Valley is a beautiful place to live, work and play. We would love to have you join our amazing team and share the high quality of life that we have come to enjoy.

At Harrison Hot Springs Resort, our guests discover a location unlike any other destination in the world. We know the care and customer service we offer our guests leads to special experiences for them. We endeavour to exceed guest expectations and deliver outstanding products and hospitality services. Even though we welcome thousands of guests each year, we will focus on individuals and what we can do to make them feel like they are at home.

Overlooking Harrison Lake, the Harrison Hot Springs Resort offers the following amenities: five mineral hot springs pools, the Healing Springs Spa, three restaurants and a coffee bar, extensive banquet and catering options, Resort Golf Course and Resort Marina.

**SUMMARY**:
The Room Attendant ensures the comfort of our guests by cleaning and maintaining guest rooms and hallways to Resort standards. The Room Attendant contributes to the success of the Resort by performing the following duties:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Reports for scheduled shift in complete uniform, signs -in on; Housekeeping sign-in sheet collects zone sheets, room attendant task sheet, and signs for daily pass keys on Housekeeping key control at scheduled time.
- Attends required meetings with the Housekeeping Manager and/or Housekeeping Supervisors.
- Checks ZONE sheet and discusses special instructions with Housekeeping Manager and/or Housekeeping Supervisor.
- Checks needs lists and bring items listed to assigned floors. (When needed)
- Places zone sheets on clipboard and keeps zone sheet up to date at all times, by signing name and a ‘OK” for Vacant and clean rooms or a “ to signify a stay-over room by the room number. Zone sheet are to never be displayed on a Room Attendants cart when cart is not attended.
- Room Attendant is to ensure the cart is well stocked and organized.
- Checks and maintains vacuum to ensure vacuum brushes are debris free, checks disposable vacuum bags to ensure bag is not full and empties all cloth vacuum bags on a daily basis.
- Begins day with an inspection of hallways, picking up room service tray and placing them in the appropriate area picking up any debris on carpets or floors ensuring the absence of cobwebs and dust on hallways furniture (where applicable) spot vacuuming any areas with excessive debris. Reporting any damage or maintenance / engineering issues (e.g. ripped wall paper, Burnt out lighting).
- Begins cleaning vacant and dirty rooms, stay-over room with the make-up sign displayed and concentrating mainly on “Queued” check-out room and check-out rooms after 11:00 AM, ensuring all check-out room are completed for 4:00 PM check-in times.
- Enters guest room by knock three times and announcing “Housekeeping”, keeping in mind that rooms listed on zone sheet, as a stay-over room, displaying a “Do Not Disturb sign” are not to be disturbed, and rooms that are listed as a check-out room on the daily zone sheet are not to be entered until after 11:00 AM, unless instructed by the Housekeeping Manager and/or Housekeeping Supervisors.
- Responds willingly to guest requests for immediate service in a guest room keeping in mind guest security and confidentiality.
- Props open guest room doors and positions Room Attendant carts while working in a room to ensure guest and team member safety.
- Ensures complete cleaning of guest rooms, including patios and windows, and daily tasks (as specified on Room Attendants’ check-list, to established Resort standards.
- Changing linens accordingly and placing recyclable items in appropriate bins/bags where applicable. Ensuring all chemicals are properly labeled and dispended.
- Lost and found items are to be bagged and labeled with description of item, location of where item was found, current date and name of room attendant. All lost and found items are to be brought down to lost and found department at earliest convenience on daily basis. Policy to be provided.
- Ensures all rooms are cleaned ensuring amenities, guest letters and applicable stock is placed or replaced in rooms to resort standards.
- Ensures all patios and guest room doors are secured on completion of room cleaning. Turning out lights and setting heat/air conditioning to appropriate seasonal settings.
- Reports any suspicious activities or behaviour on the floors to the Housekeeping Manager and/or Housekeeping Supervisors.
- Makes notes of damages or damaged items in rooms and forwards immediate requests to engineering or maintenance department, all maintenance request or engineering request not fulfilled during the day must be brought forward to the Housekeeping Manager and/or Housekeeping Supervisor

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