Front of House Leader

2 months ago


Toronto, Canada WHAT A BAGEL Full time

This individual will oversee the customer-facing aspects of our restaurant, often coordinating customer service, evaluating employee performance, and ensuring a comfortable ambience for patrons. This dynamic leader should provide invaluable insights into the effective functioning of the Front of House portion of our restaurant.

Aside from assisting with leadership responsibilities, daily common tasks including the assisting and supporting of staff. Leadership is a vital aspect of this role. This individual is responsible for managing our Front of House team, ensuring the smooth running of daily operations run both smoothly and efficiently. Strong leaders are efficient communicators who can motivate their team and make crucial decisions.

This leader will be responsible for handling inventory control and budgeting, the ordering of supplies, and assume responsibility for cash management and financial reporting.

Outstanding customer service skills are essential in this role. The Front of House Leader is often the first point of contact for customers dealing with complaints and/or requirements, Addressing customers diplomatically while ensuring their satisfaction is paramount in this role. From scheduling staff shifts to handling reservations and coordinating inventory, organization and effective time management are crucial skills for this role.

The FOH leader should have the following;
- effective interpersonal skills
- excellent communication skills
- excellent time management skills
- exceptional attention to detail
- self motivated and results driven
- promotes high standard of quality and consistency
- expert level of service
- experience managing a team, scheduling and training
- loves working the floor and engaging with the guest
- smart serve certified/ food handlers

If you are passionate about leadership and providing optimum customer service in a leadership role, we would love to hear from you

, Permanent

Experience: Minimum 3 years experience in a lead role position within the hospitality realm

**Salary**: $19.00-$19.50 per hour

Expected hours: 30 - 40 per week

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Shift availability:

- Day Shift (required)

Ability to Commute:

- Toronto, OH (required)

Ability to Relocate:

- Toronto, OH: Relocate before starting work (preferred)

Work Location: In person



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