Bas Technician

4 weeks ago

Mississauga, Canada Convergint Technologies Ltd Full time

Convergint is currently recruiting for a Building Automation Systems Technician to join our growing team in the Mississauga location. As a Building Automation Systems Technician, you will be responsible for providing customer and technical support for installed systems that are typically less complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with Building Automation Systems and the installation of small or less complex projects.

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Building Automation Systems Technician.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Responds to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems for routine problems; Uses developing troubleshooting skills to isolate and fix problems in malfunctioning equipment or software. Installs projects as necessary.
- Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
- Completes accurate and detailed service reports for customer and Convergint to allow for accurate invoicing and job cost tracking.
- Provides technical support to end users when applicable. Proactively seeks technical guidance from more experienced staff for difficult and unusual situations.
- Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
- Keeps up to date and informed on all company products, services and policies.
- Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
- Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
- Perform other duties and responsibilities as requested or required.

**What You’ll Need**
- ** **Developing exceptional customer focus and ability to work under pressure; ability to determine the needs and wants of the customer without being prompted
- Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems
- Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions
- Must be a self-starter and work well with direct supervision
- Developing mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)
- Good verbal, written and interpersonal communication skills
- Basic organizational skills and the ability to handle multiple service needs simultaneously
- Valid driver’s license is required

**Requirements**:

- Diploma in Electromechanical Engineering or a relevant field of study
- Relevant trade experience preferred.
- Minimum of one year of previous, relevant field service experience preferred
- Experience in one or more of the following industries is an asset: electronic, security, fire alarm & life safety, and/or building automation

**Company Benefits and Perks**

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptio

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