Level Iii Desktop Support Technician

3 weeks ago


Port Coquitlam, Canada Lordco Parts Ltd. Full time

**Position: Level III Desktop Support Technician**

**Location: Port Coquitlam (Head Office)**

Do you want to work at our beautiful new head office? Do you want a stable career and receive excellent benefits? Join our Port Coquitlam, BC, head office team and let work, work for you.

Lordco Auto Parts is searching for a qualified **Level 3 Desktop** **Support Technician**. Jumpstart your career as an IT Support Technician and grow with Lordco Auto Parts today.

**Why work for Lordco?**

Lordco Auto Parts is Canada’s largest independently owned automotive parts retailer, with over 100 locations across Western Canada. As a family-owned and operated business since 1974, we want you to feel valued and welcomed within our diverse and inclusive team.

**Benefits**:

- Extended Benefits for You and Your Family
- Health and Dental Insurance
- Vision Care Expense Insurance
- Short-term and Long-term Disability Insurance
- Life Insurance
- Accidental Death & Dismemberment Disability
- Education and Savings Plans, RRSP matching
- Health and Wellness program
- Employee & Family Assistance Program
- Generous Employee Perks and Discounts
- Promote-From-Within Culture
- Work Flexibility

Do you fit the **part**?

**Qualifications**:

- 4+ years of experience in a technical support role
- Strong troubleshooting and problem-solving skills
- Diploma/Degree in Computer Science or relevant industry experience
- Deep knowledge of core Microsoft products such as Windows Desktop, setting up and fixing printers, and assisting with Office 365 and related products
- Strong communication skills & ability to interact with diverse personalities
- Ability to work with customers in a professional, courteous, and helpful manner
- Strong history of positive customer interaction and customer support
- Prior IT support experience in a retail space is an asset
- Be results-oriented with tasks and complete with high sense of urgency and quality
- A high capacity for learning new technologies
- Good public relations skills with the ability to remain courteous, tactful, and diplomatic in dealing with internal and external clients.

**Responsibilities**:

- Work under the guidance of the IT Manager to support internal clients on hardware and software
- Responsible for handling all incoming tickets from start to completion
- Document all steps taken to resolve any issue within the ticketing system
- Provide clear and effective written and verbal communication as needed
- Provide level II/III technical assistance and support for incoming requests and issues relating to desktops systems, software, and hardware
- Ability to install, configure, and maintain computer software and hardware in a logical manner
- Perform routine checks and automate recurring tasks wherever applicable
- Resolve problems by executing and improving standard operating procedures
- Create and document procedures as required

**Upcoming projects**
- AGV - Automated Guided Vehicles rollout in our new 350,000 SQ warehouse facility
- New rollout of smart conveyor systems across the warehouse
- Rollout of new technologies into retail stores
- Fleets hardware rollout across BC, Canada



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