Operations Coordinator

3 weeks ago


Brantford, Canada NDT Group Inc. Full time

**Summary**

NDT Group Inc is looking for an independent, self motivated and organized individual to provide exceptional support to our Operations and Sales Team. In this role, you will be working directly with out customer base, our managers and employees providing various administrative support reporting directly to the Operations and Senior Management team.

**Key Accountabilities**
- Monitor service inbox throughout each day to catch any service calls that have been dispatched.
- Receive and Return phone calls from clients and technicians, plus provide quotations for call out and projects.
- Coordinate dates and technicians for inspections.
- Discuss with clients the services we provide to meet their needs.
- Check that customers account is up to date prior to providing service & maintenance.
- Communicate with Employees on service calls
- Track and schedule work completion and plan next years reoccurring inspection dates.
- Billing issues & questions
- Update and maintain computer-based tracking programs for job executions.

**Qualifications and Skills**
- Minimum 3-5 years’ experience in customer service and data management
- Proficient in MS Office Suite (Word, Excel, PowerPoint & Outlook)
- Effective relationship building and issue resolution skills are an asset
- Ability to meet deadlines and understand business processes
- Highly effective communication and presentation skills
- Focus driven and able to work independently
- An understanding of the construction, manufacturing processes, and Non-Destructive Testing methods is an asset.

**Job Types**: Full-time, Permanent

Pay: From $60,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday
- On call

**Education**:

- Secondary School (preferred)

**Experience**:

- operational coordination: 3 years (required)
- Administrative experience: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-05-24
Expected start date: 2024-05-27



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