Manager of Operations, Lakeridge Health

2 weeks ago

Oshawa, Canada Queen's University Full time

Manager of Operations, Lakeridge Health

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

Job Summary

The Queen’s-Lakeridge Health Family Medicine MD program launches in September 2023. The first of its kind in Canada, it will train MD students through to family medicine residency and will graduate practice-ready, community-focused physicians who are able to provide comprehensive care to people in southeastern Ontario. This role is a great opportunity for someone who is excited about expanding an established program that is recognized Canada-wide into a new community, with clear goals to positively impact the health outcomes of Canadians both locally and nationally. Because of it’s potential to address the deficit in family doctors that the Durham Region, and more broadly Canada, are experiencing, this is a high-profile initiative that other learning institutions will be monitoring and potentially mirroring in their own schools.

If you are an inclusive leader who would like an opportunity to build something new that has the opportunity to positively impact a crisis within Canada’s health care system, we encourage you to apply.

**Job Description**:

**KEY RESPONSIBILITIES**:

- Manages all administrative aspects and daily operations of the MD Family Medicine Program. Monitors operations to identify opportunities for efficiency. Assesses and determines support needs for the program, makes recommendations to leadership team and oversees implementation of changes.
- Oversees all aspects of learner and faculty support, working closely with the curricular and administrative leadership of the Queen’s MD Program and the Department of Family Medicine, Regional Education Lakeridge Health.
- Interprets and applies policies and accompanying procedures to ensure compliance with university and external regulations.
- As a member of the management team, assists with strategic planning and objective setting. Assists the Assistant Dean in objective setting for the Campus, monitoring the achievement of plans outlined.
- Works closely with the Assistant Dean to establish and ensure a culture of Equity, Diversity, and Inclusion within the Program. Collaborates with the Queen’s Health Sciences EDI office to ensure cohesion and alignment with institutional priorities and initiatives. Is an ally to equity-deserving individuals and groups and promotes EDI initiatives within the Program.
- Provides executive-level support to the Associate Dean and acts as a primary resource person for the Program. Conducts research and compiles data related to the Program to ensure stakeholder needs and objectives are fulfilled. Develops communications on behalf of the program and manages updates to websites.
- Acts as signing authority for delegated accounts and approval on budget items. Participates in management meetings to design and approve the overall budget for the Program.
- Oversees facility maintenance and operations of the Campus offices. Maintain and coordinates safety and maintenance procedures with Lakeridge Health.
- Manages the coordination and operation of relevant committees. Works closely with the committee chairs, sets agendas, and maintains minutes in accordance with university and QHS policy. Maintains and monitors learner records to ensure accurate archives of student records ensuring that all records are updated, maintained and accessible.
- Leads a diverse team of staff, providing daily guidance and support. Plans, prioritizes, and manages the work of employees, providing strategic and tactical advice, guidance, and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
- Manages performance by establishing performance standards, reviewing, and evaluating performance and conducting formal performance reviews on an ongoing basis.
- Assesses staff training and development needs, and ensures that employees receive training
required to improve and sustain successful performance.
Investigates, addresses, and resolves employee/labour relations issues, including disciplinary matters. Makes decisions or effective recommendations on matters involving possible discipline, discharge, and probationary termination.
- Other duties as required in the support of the department and/or unit.

**REQUIRED QUALIFICATIONS**:

- University Degree.
- Several years of experience in an organizationally relevant environment.
- Demonstrated progressively responsible leadership experience in human resource management, financial management and/or project mana

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