Field Operations Lead

3 weeks ago

Ottawa, Canada Whimble Care Inc. Full time

**About us**:
Whimble Care Inc. is an Ottawa-based tech startup shaking up the attendant care space. Based on our lived experience, we feel the current systems in place were not designed to empower clients to live their best lives with dignity and independence. Our goal is to ensure that anyone who needs help can access it _**when and where they want**_. Similarly, we recognize that caregivers sometimes struggle with scheduling, inconvenient shifts, low wages, and rushed visits.

To resolve these problems on both sides, we are building a community platform that gives the client and the caregiver control. Our ultimate goal is to leverage the gig economy so everyone across Canada can give and get the help they need, when they want: _**think like an Uber but for attendant care**_. Clients will have on-demand access to assistance, and caregivers will have control of their schedules and opportunities to earn additional income.

To get started on making this long-term vision of a system that works for everyone a reality, we are launching a pilot trial in central Ottawa.

**Description of role**:
This will be a remote position with some in-person travel required within Central Ottawa (i.e., from the 416 to Gloucester, and from Hunt Club north to the Ottawa river) for home visits and onboarding interviews of both clients and caregivers.

**Key tasks and responsibilities**:
As the on-the-ground face of Whimble, the Field Operations Lead will be responsible for developing and executing all processes related to our services, including client/caregiver onboarding, customer service, and maintaining PPE inventory. To start, the Field Operations
Lead will be expected to provide attendant services to clients across Ottawa while we build our pool of independent attendants. Eventually the role will shift to supervising/overseeing this pool.

The main responsibilities of this role will include:

- Assisting with personal care such as bathing, toileting, dressing, oral care, and other

Hygiene-related tasks, transfers, meal preparation and housekeeping, errands and life admin
- Designing, implementing and executing processes for efficiently and safely onboarding clients and caregivers, including conducting home visits to ensure the availability and condition of equipment, pets, entry protocols, etc.
- Supporting the development of onboarding training materials for clients and caregivers
- Designing, implementing and executing protocols for transparent, compassionate and timely customer service
- Developing and monitoring Key Performance Indicators such as number of users on the platform, caregiver response time, and repeat customer rates
- Ensuring the adequate distribution of Personal Protective Equipment (i.e. masks and others as required by the evolving COVID-19 situation) for all caregivers using Whimble
- Working closely with founder and backend Business Operations Lead to, for example, ensure new customer-facing processes are developed in compliance with current personal health information and personal information privacy regulations and develop customer feedback channels to inform future product development work
- And any other ‘hat’ as required by our startup environment

**Qualifications and skills**:

- Required:_
- Good sense of humour, strong interpersonal skills, and ample amounts of patience
- Self-starter, eager to independently develop new processes and solve challenges
- Strong organizational, written and oral communication skills
- Access to a vehicle
- Proof of full COVID-19 vaccination + a vulnerable sector criminal record check (completed within the last 6 months)
- 3+ years experience as an in-home personal care attendant
- Familiarity with specialized equipment such as Hoyer lifts, ceiling lifts, and other assistive devices
- Bonus:_
- Professional training such as a Personal Support Worker certificate or equivalent
- Success in a public-facing customer service role

**The fine print**:
**Application process**:
**By February 20, 2023 **please submit your resume + a brief cover letter explaining:

- why you want to help us build Whimble’s marketplace to connect clients and caregivers on demand; and,
- how you would add value to the community we are building.

**Salary**: $70,000.00 per year

**Benefits**:

- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you own or have regular access to a vehicle?

**Experience**:

- Home care: 3 years (preferred)

Work Location: One location

Application deadline: 2023-02-20
Expected start date: 2023-03-13

  • Sales Operations Coordinator

    5 days ago

    Ottawa, Ontario, Canada Field Effect Full time

    We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture.We have an all-star team with industry leading cyber security knowledge and analytical thinking that is engaged, motivated, genuinely curious, and...

  • Field Operator

    3 days ago

    Ottawa, Canada Hydro Ottawa Full time

    At Hydro Ottawa, we power the lives of the people in the communities we serve. As the electricity distributor to the Nation's Capital, our work powers the essential activities that make up our lives - at home, at work and at play. And as Ontario's largest municipally-owned producer of green power, we are leading the way to a greener tomorrow. We are...

  • Bilingual Customer Success Specialist

    1 week ago

    Ottawa, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture. We have an all-star team with...

  • IT Administrator Coop Student

    2 weeks ago

    Ottawa, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture. We have an all-star team with...

  • Field Operations Manager

    5 days ago

    Ottawa, Ontario, Canada CSN Collision Full time

    About CSN Collision Centres:CSN Collision Centres safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.Summary:The...

  • Events and Sponsorship Manager

    3 weeks ago

    Ottawa, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture. We have an all-star team with...

  • Account Executive

    3 weeks ago

    Ottawa, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture. We have an all-star team with...

  • Field Operations Manager

    5 days ago

    Ottawa, Ontario, Canada CSN Collision Centres Full time

    About CSN Collision Centres CSN Collision Centres safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada. Summary The...

  • Field Operations Manager

    6 days ago

    Ottawa, Ontario, Canada CSN Collision Full time

    About CSN Collision CentresCSN Collision Centres safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.SummaryThe...

  • Field Operations Manager

    6 days ago

    Ottawa, Ontario, Canada CSN Collision Full time

    About CSN Collision CentresCSN Collision Centres safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.SummaryThe...

  • Enterprise Application Analyst Coop Student

    3 weeks ago

    Ottawa, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture. We have an all-star team with...

  • Product Marketing Manager

    3 weeks ago

    Ottawa, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture. We have an all-star team with...

  • Field Operations Assistant

    2 months ago

    Ottawa, Canada Thomas Fuller Construction Co. Limited Full time

    **About us** Thomas Fuller Construction Co. Limited is a small business in Ottawa, ON. We are professional, and our goal is to Rich in history and dedicated to excellence; Thomas Fuller Construction is one of the most successful, family owned and operated, companies in Ottawa. The team at Fuller has been responsible for the completion of over 870 individual...

  • Business Administrative Assistant Coop

    5 days ago

    Ottawa, Ontario, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture.We have an all-star team with industry...

  • Outbound Marketing Specialist

    5 days ago

    Ottawa, Ontario, Canada Field Effect Full time

    People rarely can say that they work at a job they truly love—unless, of course, they work at Field Effect. We believe in investing in the personal and professional success of our employees. We want our teammates to feel great about the work that they do and about themselves when they are with us. That is our culture.We have an all-star team with industry...

  • Field Operations Manager

    3 weeks ago

    Ottawa, Canada CSN Collision Full time

    **About CSN Collision Centres**: CSN Collision Centres safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across...

  • Field Operations Coordinator

    4 weeks ago

    Ottawa, Canada Nanometrics Inc. Full time

    Field Operations Coordinator ((Project Coordinator) 4 days ago Requisition ID: 1204 Working Title:  Field Operations Coordinator ((Project Coordinator) Reports to: Manager, Field Operations Based in:  Term: Full Time  About Us  With over 37 years of seismic technology and industry application experience, we are a global, award-winning...

  • Field Operations Coordinator

    4 weeks ago

    Ottawa, Canada Nanometrics Inc. Full time

    Field Operations Coordinator ((Project Coordinator) 4 days ago Requisition ID: 1204 Working Title:  Field Operations Coordinator ((Project Coordinator) Reports to: Manager, Field Operations Based in:  Term: Full Time  About Us  With over 37 years of seismic technology and industry application experience, we are a global, award-winning...

  • Field Operations Coordinator

    4 weeks ago

    Ottawa, Canada Nanometrics Inc. Full time

    Field Operations Coordinator ((Project Coordinator) 4 days ago Requisition ID: 1204 Working Title:  Field Operations Coordinator ((Project Coordinator) Reports to: Manager, Field Operations Based in:  Term: Full Time  About Us  With over 37 years of seismic technology and industry application experience, we are a global, award-winning...

  • Operations Lead

    3 weeks ago

    Ottawa, Canada International Development Research Centre Full time

    **If you are looking for a career opportunity, want to give meaning to your professional achievements, contribute to making the world a better place by playing a part in international development, and are passionate about** leading the operational activities for one of our Program Divisions **the International Development Research Centre (IDRC) is the place...