Guest Services Supervisor

3 weeks ago

Iqaluit, Canada City of Iqaluit Full time

**The City of Iqaluit is looking for an experienced individual to join the Iqaluit Recreation team as a Guest Services Supervisor**

**Title**:Guest Services Supervisor***

**Department**: Recreation

**Status**:Full-time permanent

**Salary: $**68,290.05 per annum, 35hrs/week

**Settlement**

**Allowance**:$20,907.43 per annum***

**Union Status**:Unionized

**Closing Date**:Open until filled.

**This employment opportunity is open to all applicants.**

Reporting to the Recreation Services Manager, the Recreation Guest Services Supervisor will oversee Guest Services in City of Iqaluit Recreation Facilities. They will oversee and implement the recreation management system for program registration, membership, facility bookings and other transactions. They will ensure a high level of cleanliness in the facilities, and manage a team of custodians and customer service staff. They will implement efficient processes for guest services and perform training for staff on the system and processes required to operate effectively, and provide customer service training. This position will also perform clerical duties for the department and is responsible for cash handling, billing and other financial transactions. They will have an in-depth knowledge of the Recreation Department operations and be familiar with broader City of Iqaluit recreation programs and services and answer customer inquiries. This position also assists with fundraising and events as necessary. They are responsible for ensuring that guests receive positive experience in the facilities and that a high level of customer service is consistently offered.
- High School Diploma or equivalent
- Valid First Aid and CPR (C)
- Nunavut Class Five Driver’s License
- Satisfactory TB testing
- Excellent communication and interpersonal skills.
- Experience working in the customer service field. (2 years)
- Experience in Recreation management systems or booking/scheduling programs (1 year)
- Experience supervising staff (2 years)
- Knowledge and experience in working as part of, and leading a team.
- Demonstrated good attendance and punctuality.
- General knowledge of recreation and sport programs and facilities
- Experience delivering/facilitating training or workshops
- Experience in assisting with developing and managing program budgets
- Financial literacy, and experience with reconciliations and
- Computer skills; MS Word, Excel, Power Point, Outlook, Recreation Management Software

The ability to communicate in Inuktitut is an asset.

Equivalencies that include a combination of education and experience may be considered.
- Only those selected to interview will be contacted.

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