Canoe Dock Attendant and Tour Guide
2 weeks ago
Looking for a fun summer job? The Banff Canoe Club is hiring
We offer canoe, kayak and SUP rentals, plus guided Big Canoe Tours in Banff National Park.
We are recruiting for Canoe Dock Attendants and Tour Guides for the upcoming summer. Our season runs from mid-May to early October, with training beginning in early May.
Staff typically work both roles, with the majority of time working on the docks but often also guiding one to two tours daily, depending on qualifications and skills.
**Duties Include**:
- Assist guests with canoe, kayak and SUP rentals
- Provide excellent customer service
- Provide basic canoe instruction and guidance
- Accurate recording of sales and cash handling
- Ensure canoe safety practices are strictly adhered to
- Ensure procedures (waivers, membership) are understood and completed correctly
- Assist with customer complaints and resolve client issues
- Ensure equipment is maintained and kept in good working condition
- Clean and maintain a tidy dock and cabin
- Sell merchandise and concession items
- Reserve and guide Big Canoe Tours
**We are looking for individuals with the following qualities**:
- Friendly and positive, with exceptional customer service
- Work well individually and as part of a team
- Ability to work well under pressure
- Physically fit and willing to work outside in all weather conditions, for long periods of time
- Basic computer skills and ability to learn new POS systems
- Ability to learn local knowledge and willingness to share with guests
- Able to commit to the whole summer season and work different shift patterns
**What we offer**:
- Fun, exciting and safe work environment with new challenges every day
- Discounted and complimentary tours
- Competitive wages
- Water based courses and guiding courses
**Job Requirements**:
- Valid Standard 2-day first aid and CPR certificate
- IGA basic knowledge online course
- Familiar with Banff National Park and a willingness to learn more
**Training provided for successful applicants**:
- Paddle Alberta Waterfront Instructor’s certification 2 day (provided by the Banff Canoe Club)
- Swift Water Rescue course 1 day (provided by the Banff Canoe Club)
- Big Canoe Guide qualification 1 day (provided by the Banff Canoe Club)
Applications are open until March 31st, only successful applicants will be contacted. Interviews to follow in April.
**Job Types**: Full-time, Fixed term contract
**Salary**: $17.50 per hour
Schedule:
- 8 hour shift
Supplemental pay types:
- Retention bonus
Work Location: One location
Application deadline: 2023-03-31
Expected start date: 2023-05-02
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