Housekeeper- Terracana Ranch Resort

At INNHotels, our mission to share our Canadian experience of tourism, culture, and history with our guests begins first and foremost with our employees/team/staff that deliver this exceptional, quality experience. We wouldn’t be a leader in hospitality, sustainable tourism, or community development without the wonderful people that work with us to grow our company vision.

We are seeking staff for the summer season, from **April 15th to October 15th **for **Terracana Ranch Resort**.

Are you a positive self motivated person who is adaptable and looking for change? Are you an excellent team motivator who is excited to work and live in the remote area of Robson Valley? If you are ready for outdoor adventures and meeting new people, then come join our team at the **Terracana Ranch Resort **where we can continue to create the best possible experiences for our guests and each other

**JOB SUMMARY**:
**JOB RESPONSIBILTIES**:
**Room Cleaning and Maintenance**:

- Perform thorough cleaning of guest rooms, including vacuuming, dusting, changing bed linens, and replenishing amenities.
- Ensure all kitchenettes are properly cleaned and stocked with essential items.
- Stripping all linens and assisting with the laundry.
- Report any maintenance issues or damage to the appropriate department.

**Collaboration with Other Departments**:

- Actively participate in cross-departmental training, communication, and collaboration.
- Coordinate with front desk staff to ensure timely room turnovers and accommodate guest requests.
- Work closely with maintenance and management to address any issues affecting guest satisfaction.

**Productivity and Time Management**:

- Implement efficient cleaning routines to maximize productivity.
- Adhere to a strict schedule for room turnovers and prioritize tasks to meet operational demands.
- Report any challenges affecting productivity to the housekeeping supervisor.

**Quality Assurance**:

- Maintain high standards of cleanliness and presentation in all areas of the hotel.
- Conduct thorough inspections of rooms to ensure accuracy and attention to detail.
- Respond promptly to guest feedback and take corrective action as needed.
- Adhere to rules regarding health & safety and follow all company policies and procedures.
- Ensure all lost property is properly logged and returned to owner.

**Hotel Amenities and Facilities**:

- Assist in maintaining the cleanliness and orderliness of common areas of the property.
- Monitor and replenish cleaning supplies and amenities in work areas.
- Monitor consumables inventory and replace as appropriate.

**QUALIFICATIONS**:

- Ability to nurture a good working relationship with your team and other departments, such as reception and maintenance.
- Strong attention to detail to ensure rooms are spick and span, well serviced and that equipment is stored safely.
- A stickler for health and safety.
- Approachable and positive but firm with a huge level of personal integrity that leads by example.
- Ability to work efficiently and effectively with mínimal supervisor, independently and as part of a team.
- Able to work in a fast-paced environment.
- Strong time management skills and ability to juggle many duties.
- Customer-oriented.

**REQUIREMENTS**:

- Valid Class 5 driver’s licence is mandatory.
- For periods of the day, you will be required to be outside in the elements, regardless of weather.
- Previous housekeeping experience in a hotel setting is preferred.
- Computer & Microsoft Software Literacy is an asset.

**WHO WE ARE**:
Terracana Ranch Resort is a 500-acre Ranch and Resort in British Columbia, an hour west of Jasper, Alberta. It is part of **INNHotels**, a Family of Independent Hotels with properties in Canmore, Jasper, Grande Cache, Red Deer, Stony Plain, Invermere, and Valemount.

**WHAT WE OFFER**:

- Furnished staff accommodation available at a rate of $15.00 per day.
- A great work environment with opportunities for career development and advancement within the **INNHotels **family of hotels.
- Group Health Plan.
- Hotel discounts as part of the **INNHotels** family of hotels.
- To live, work, and play in a beautiful area of the Robson Valley one hour west of Jasper AB.
- Note: Work schedule is based on occupancy levels. This role requires someone who can work both weekdays, weekends, and holidays.

Expected start date: 2024-04-15

**Job Types**: Full-time, Fixed term contract, Seasonal
Contract length: 6 months

**Salary**: From $18.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

**Experience**:

- housekeeping: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2024-04-15