Billing Representative

**COMPANY PROFILE**:
Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So, we treat our employees like family members - we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

**LOCATION**:Altona, MB

**SCHEDULE**:Full-Time***

**REPORTS TO**:Billing Manager

**DIRECT REPORTS**:N/A

**PURPOSE OF POSITION**:
This position is responsible for handling insured/broker account receivables, inquiries and concerns on various billing payments, NSFs, and collections at a policy level while ensuring a high level of customer service to our broker network.

**KEY RESPONSIBILITY AREAS**:

- Manage incoming phone calls from insureds and brokers
- Provide a high level of customer service when dealing with customer or broker inquiries regarding account statuses
- Various processing tasks (policy payments, updating banking information, etc.)
- Managing overdue accounts
- Closely work alongside the other Billing Representatives
- Various other duties as assigned

**QUALIFICATION AND SKILLS**:

- High School Diploma
- 1-2 years’ experience in the Customer Service field
- Post-Secondary education in a related field is considered an asset
- Customer service orientated
- Excellent decision-making skills
- Proven teamwork and collaboration skills
- Strong written and oral communication skills
- Proven conflict management and resolution skills
- Ability to organize and manage information with strong attention to detail
- Proficient with Microsoft Office Program Suite

We thank all applicants for their interest; however only those selected for an interview will be contacted.