Firefighter Info

**Position ID**: 45007

**Job Category**:Emergency, Fire and Paramedics Services

**Division & Section**:Fire Services, Fire Svcs Comm, Tech & Org Performance

**Work Location**:FIRE & PARAMEDIC HQ & EMS STATION 53, 4330 Dufferin Street, North York, ON M3H 5R9

**Job Type & Duration**:Permanent, Full-time

**Hourly Rate**:$45.06/Hour

**Shift Information**: On Call rotation, twenty four (24) hours a day, seven (7) days a week

**Affiliation**: L3888 Firefighters

**Number of Positions Open**: 1

**Posting Period**: 06-Mar-2024 to 27-Mar-2024

**Major Responsibilities**:
- The Wireless & Systems Technician role involves the installation, repair and preventative maintenance of various telecommunications, data communications and electronic equipment, as well as the provision of technical guidance to field personnel. The primary functions associated with this role include, but are not limited to, the following core services:
- Provides support of TFS specific voice and data environments; NG911, SIP, VoIP, PBX, call management, voice & data recording and retrieval;
- Ensures telecommunications systems are constantly available and align with TFS disaster recovery and business continuity goals;
- Applies understanding of security best practices to implement security measures and ensures policy compliance related to contact center data protection, privacy, and regulatory standards;
- Utilizes strong problem-solving skills to diagnose and resolve technical issues affecting contact center operations. This may involve analyzing system logs, conducting root cause analysis, and implementing corrective actions to minimize downtime and disruptions;
- Assesses impact of telecommunications technology on service delivery and develops recommendations, including opportunities for maximizing technology and improving business performance;
- Evaluates the efficiency and effectiveness of deployed or future technologies and contributes to telecommunication systems strategies. Analyzes business requirements, conducts feasibility and participates in cost/benefit studies;
- Designs system specifications; preparing requirements for ensuring proper system testing, implementation and operation;
- Prepares system and user documentation and supporting information to facilitate transfer of knowledge and provides consultation, technical support and training to the Division on the specific telecommunications technology;
- Monitors networks and systems for performance and capacity. Analyses and resolves network or circuit issues in a timely fashion;
- "On-Call" required, twenty four (24) hours a day, seven (7) days a week

**Key Qualifications**:

- Post secondary degree or diploma in the field of telecommunications or computer science or related discipline with several years of progressively more responsible experience in developing/maintaining complex telecommunication systems or the approved equivalent combination of education and/or experience.
- Proven technical skills with voice networking, SIP, VoIP, PBX, TDM, Avaya Aura, Cisco etc. with strong working knowledge of voice networking systems, contact centres, system administration, network communication including Local & Wide Area Networks, Routers, Gateways, Switches, PBX, Firewalls and all related technologies:

- Proficiency in administering platforms such as Avaya, Cisco, or other contact center solutions is highly desirable. A high level of understanding of SIP, and VoIP technologies;
- Industry recognized Certifications preferred. AVAYA Certification (eg. ACIS/ACSS/ASTA/ASAC/ASDC), Cisco Certification (eg. CCNA, CCNP) Windows/Linux etc.
- Knowledge and practical experience configuring and deploying servers/workstations, server/workstation software patching, cabling, etc.
- Experience supporting networked environments including system administration functions using Windows Server, Windows 10/11, Linux, TCP/IP network/hardware operating systems.

**You must also have**:

- Proven commitment to customer service, performance quality and continuous improvement.
- Excellent interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with all levels of management and staff.
- Proven analytical and problem solving skills.
- Previous experience in working effectively with a group of multidisciplinary staff in a project team setting.
- Ability to work with competing demands, prioritize and meet deadlines.
- The ability to work day, afternoon and night shifts, including weekends and statutory holidays on an "On Call" schedule.
- Travel within the City of Toronto required.
- Must be physically able to lift, carry, move heavy equipment, climb ladders and manoeuvre in small spaces.
- Must possess a Driver's License, Class "G" or better, valid in the Province of Ontario and be able to maintain same.
- Must pass a Police background check

**Equity, Diversity and Inclusion**

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