Heavy Duty Parts Manager

3 weeks ago

Winnipeg, Canada Peterbilt Manitoba Ltd Full time

Since 1981, Peterbilt Manitoba Ltd. has been proud to sell and support the iconic Peterbilt truck brand. Peterbilt Manitoba Ltd. is a multiple award-winning, full-service dealership offering the complete Peterbilt line of new and used heavy-duty and medium-duty trucks, service, body shop, and parts. The dealerships’ goal is to provide the Manitoba region with continued professional and reliable service and with a product that beats the continuation in quality, performance, durability, original rugged appeal and class.

Peterbilt Manitoba Ltd. is looking for a **Heavy Duty Parts Manager **at our main branch located in Winnipeg Manitoba.

The Parts Manager is responsible for the day-to-day operations of the Parts Department including leading a diverse team of employees, managing the locations parts inventory, maintaining excellent customer relations, and visiting customers. The _Parts Manager_ is also responsible for conducting the human resource and personnel supervisory functions of the department such as selecting, training, scheduling, counseling, and disciplining employees.

**The Role**:

- Leads, mentors, and coaches a high-performing team to ensure success in the performance of their duties.
- Effectively communicates job expectations to the parts team.
- Conducts frequent team huddles to ensure strong communication within department.
- Identifies and addresses trends or issues affecting morale, effectiveness, turnover, absenteeism, productivity, and staff satisfaction.
- Plans for and monitors the delivery of targets through individual recognition, performance reviews, people management and rewards.
- Partners with the location and Human Resources in the recruitment and selection of talent.
- Supports the Director of Fixed Operations in actively identifying and communicating continuous improvement opportunities; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
- Understands and enforces compliance to company policies and procedures.
- Builds genuine employee passion for the Peterbilt brand and champions “Best in Class” customer service
- Supports other departments while working toward common goals
- Fully participates in the development of strategic priorities and the annual business planning/budgeting process for the Parts Department.
- Collaborates with Fixed Operations Manager to develop sales goals for the department, monitors progress toward those goals and develops strategies to attract and retain customers.
- Proactively manages the Parts Department, including:

- Direct involvement to meet or exceed all budgetary guidelines set for the Parts Department pertaining to productivity, efficiency, revenue, gross profit margins, and expense controls.
- Regularly monitors actual performance to plan and ascertain reasons for variances.
- Reviewing daily department performance reports.
- Studying trends to determine how to increase profitability of department.
- Reviewing warranty chargebacks to maintain 100% efficiency and recuperation.
- Maintains awareness of current and projected market conditions and develops and implements appropriate strategies and programs necessary to attain the dealership's parts objectives.
- Monitors parts sales (open orders, estimates, concessions, and contracts).
- Stays current with all technological advances in product and tooling.
- Contacts vendor representatives for assistance when the need arises.
- Acts as a liaison between all departments.
- Maintains technical and professional knowledge by reviewing professional publications and establishing personal networks.
- Ensures compliance with all safety regulations and company policies.
- Additional tasks and projects as required.

**Qualifications**
- Minimum 5 years of experience as a Parts Technician or comparable position in the dealership/trucking industry.
- Minimum 3 years demonstrated experience in successfully leading diverse teams, up to 5 people.
- Certified Journeyperson Parts Technician is considered an asset.
- Strong working knowledge of CDK Drive is a requirement.
- Excellent verbal and written communication skills.
- Possesses analytical skills to evaluate data, make operational decisions and solve difficult problems with effective solutions using logic and methods.
- Possesses a strong understanding of business principles, and sound business judgement.
- Must be detail oriented with ability to multi-task and maintain a strong customer service focus and attention to detail, with Excellent customer service skills.
- Proficient with Microsoft Office.
- Experience working in a customer service focused, high-volume, fast-paced environment.
- Training in Business Management or a related field.

**What We Offer**:

- Competitive Base Salary
- Performance Bonuses
- Company paid extended health, dental, and vision care
- Long-term disability insurance
- Life insurance
- Company matched pension plan
- Employee Assistance Program
- Compre

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