Field Service Supervisor, Earth Moving Technology

1 week ago


Burlington, Canada Liebherr-Canada Ltd. Full time

Is leadership in your DNA? Up for a challenge?A position as Field Service Supervisor is calling

As the newest Field Service Supervisor, you are agile, level headed and performance driven. You will oversee designated operations through effective guidance, supervision, and direction of Liebherr’s Field Service Technicians. You will serve as a main point of contact to both customers and technicians ensuring effective planning, scheduling, and performance to deliver on Liebherr's exemplary customer service.

**Responsibilities**:

- Support Field Service Technicians to foster employee engagement, teamwork & performance
- Manage and oversee the daily scheduling of field service technicians to ensure that the workforce is adequately assigned to meet customer expectations
- Serve as front line customer contact for field service requests, follow-up and service issues
- Prepare service/repair quotes for customers
- Build customer relationships and resolve customer issues directly or escalate to Service Manager as required (visit customer sites as required)
- Open work orders (including monthly No Charges) as required
- Review, approve and enter as required service reports, time sheets, work orders and parts requisitions
- Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all field jobs
- Champion and maintain all safety rules and procedures
- Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs
- Other duties as assigned

**Competencies**:

- Must have experience within the Heavy Equipment industry, provincially recognized Heavy Equipment License is strongly preferred
- 3+ years Supervisory or Management experience is strongly preferred
- Exceptional interpersonal, coaching & leadership skills are required
- High level of professionalism and ability to interact calmly while under pressure
- Experience in the areas of administration; purchase orders and customer service
- Computer Proficient - Word, Excel (MS Office Suite)
- Valid driver's license is required, willingness to travel locally. National or International travel may be required on occasion.

**Our Offer**:

- Competitive wages (premiums & allowances for select roles*)
- International training opportunities
- Challenging work opportunities
- Comprehensive benefits and employer paid premiums from day one
- Paid vacation & health and wellness days
- Generous employer RRSP matching
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

**Contact**:
Jessica Gauss



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