Aquatic Supervisor

3 weeks ago

North York, Canada Aqua-Tots North York Full time

The Aquatic supervisor position consists of leading and managing all Aquatic Staff in upholding Aqua-Tots Swim Schools Core Values and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment.

**Areas of Responsibility**

The Aquatic Supervisor is responsible for providing leadership and management in the following areas of Aquatic Operations:
**Customer Service and Sales**
- Ensure Aquatic Staff adheres to the Aqua-Tots Core Values during all staff and customer interactions
- Maintain a high level of customer engagement and ensure overall customer satisfaction
- Educate customers in the Aqua-Tots ‘Learn to Swim’ program in order to sell the proper swim lessons to meet their needs
- Assist General Manager (GM) in the management of class schedules
- Track and review all In-Water Evaluation conversions and non-conversions
- Follow up with curriculum or instructor related student drops
- Manage the progression of all students
- Assist GM to ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency through excellent customer service
- Ensure staff meets all sales goals set by the General Manager

**Human Resources**
- Manage all Aquatic Staff
- Oversee the hiring, training, mentoring, assessing, and scheduling of Aquatic staff
- Manage and document Aquatic staff disciplinary action
- Maintain and document Aquatic staff certifications
- Manage own weekly schedule to accommodate the Aquatic needs
- Assist GM with managing Aquatic staff schedules
- Manage attendance and shift coverage for Aquatic staff
- Review and submit Aquatic staff time sheets to GM

**Staff Management**
- Build a team environment and promote the Aqua-Tots culture among Aquatic staff
- Ensure Aquatic staff provides effective parent and child feedback, addresses concerns and provides solutions
- Manage and meet regularly with underperforming Aquatic staff
- Review and create action plans from Deck Supervisor reports
- Manage monthly Aquatic Staff Meetings and In-Service Training
- Manage monthly Master Instructor Meetings and Deck Supervisor Meetings
- Manage quarterly team-building activities

**Facility Management**
- Maintain the pool, pump room, and pool environment to ensure adherence to the Aqua-Tots brand standard in safety, cleanliness, and overall appearance
- Ensure the safety of staff and customers
- Ensure completion and submission of incident reports when necessary

**Marketing**
- Assist GM in implementing grassroots, local, and franchise-level marketing campaigns

**Aquatic ** **Supervisor** **Certification Requirements**
- Certified Pool Operator (CPO) Certification
- NL,Bronz Cross ,CPR-C Certifications

**Salary**: $24.00-$26.00 per hour

Schedule:

- Evenings
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Aquatic supervisor: 3 years (required)
- working with kids: 3 years (required)
- Pool maintenance: 3 years (required)
- swim instructor: 3 years (required)

Licence/Certification:

- Bronze Cross (required)
- NL (required)
- CPR-C (required)
- CPO (required)

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