Manager, Business Acceptance, Business Banking
3 weeks ago
Requisition ID: 171240
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
**Manager, Business Acceptance, Business Banking Business Controls**
**Purpose**
Reporting to the Senior Manager, the Manager, Business Acceptance will work closely with a team of quality assurance analysts and is responsible for the accuracy and integrity of the client due diligence process (KYC) including the review of the CPI and all other associated/relevant documentation for new and existing customers at onboarding and client refresh.
In this role you will support internal business units such as Commercial Banking, BSC, EDDU, AML and measurement criteria will be on volumes, accuracy for sharing best practices and training and complaint resolution.
This role contributes to the overall success of Canadian Business Banking’s adherence to Client Due Diligence (CDD), KYC standards and document review in Canadian Business Banking ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives: ensures all activities conducted follow governing regulations, enterprise policies and business procedures.
**Accountabilities**:
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Ensure the accuracy and integrity of all CPI and KYC/AML documentation, data, and information by:
- Keeping KYC/AML knowledge current.
- Maintaining a thorough knowledge of the KYC and CPI documentation requirements.
- Ensure the KYC/Client Profile Information documentation is complete and accurate to maintain data integrity of the Bank’s source systems.
- Champions a high-performance environment and contributes to an inclusive work environment.
- Manage the completion of KYC refresh documents in line with established processes and procedures.
- Prepare management reporting such as productivity reporting and information gap analysis to rebalance workloads and share best practices.
- Be flexible to manage tight deadlines and changing priorities that must be accommodated from time to time;
- Maintaining a good understanding of the Commercial Banking business unit’s products and services.
- Manage team huddles to resolve issues and raise concerns impacting timely remediation of accounts and onboarding of new commercial connections
- Assist with escalated issues and/or concerns immediately to ensure they are addressed in a timely manner.
- Working with Relationship Managers, Business Service Centres (BSC) and the necessary Bank partners to gather the necessary information as required.
- Minimize the Bank’s exposure to risk:
- Ensure the team adheres to all regulatory activities and guidelines including Privacy, Anti Money Laundering/Anti-Terrorist Financing and Know Your Customer policies
- Ensure the team adheres to the Guidelines for Business Conduct and all guidelines for the storage, access, and delivery of client/Bank documents
- Ensuring authentication of clients prior to the release of information
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
- Accurately identify higher-risk industries/individuals (e.g., PEPs, Sanctions etc.) during Refreshes, new Client Onboardings or Remediations and escalate through the proper channel when necessary.
- Provide guidance as needed when reviewing alerts (eg. Name Screening, Media Search, Demarkets) for Commercial Business Units and dispositioning the alerts promptly and accurately.
- Contribute to the overall business objectives of Commercial Banking:
- Working closely with the Canadian Banking AML Team to complete KYC/AML remediations of existing commercial portfolios, if required within established timelines.
- Maintain an accurate log of information gaps for training purposes and establishing best practices.
- Assist with ensuring the department is taking responsibility for and ensuring successful KYC/AML of new & existing clients by effectively partnering with Relationship Managers, BSC and EDDU.
- Ensure department is conducting detailed document reviews for CPIs and supporting documents if necessary - ensuring all documentation meets the specifications stipulated by the Bank’s Enterprise Wide Know your Client Policy.
- Effectively manage and develop within the department:
- Leads and drives a customer focused culture throughout the team to deepen client relationships
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