Retail Spot Specialist

3 weeks ago

Winnipeg, Canada Western Canada Lottery Corp. Full time

WCLC is currently looking for a **full-time Retail Spot Specialist **to join our Retail Spot & Operations department in Winnipeg, Manitoba. This position will report to the Team Lead, Retail Spot. Interested applicants must be available for shift work 7 days/week including days, evenings and holidays.

About the shifts:
7 Days a week, 365 days a year
Duration - 7.5 hours per shift (includes lunch and break time)
Shifts between 7:00 am and 10:00 pm

**Key Accountabilities and Responsibilities**
- Process incoming telephone calls from the retailer network, triage reported problems following pre-defined procedures and log specifics in service desk systems
- Isolate network and terminal problems and initiate corrective action with telecommunication and POS hardware maintenance suppliers
- Follow through to resolution on any incident management referrals
- Escalate service delays to supplier service management
- Provide technical and administrative support including report and incident report generation
- Maintain and update system files and records
- Other duties as assigned

**Qualifications**
- High School or equivalent
- Customer service/help desk background with attention to detail
- Problem solving skills
- Working knowledge of Microsoft Office products
- Excellent communications and organization skills
- Familiarity with telecommunications and lottery equipment is an asset
- Must be available for shift work on a rotational schedule
- Must be able to work remotely with dedicated workspace and Internet connection
- Must be able to transfer from working remotely to working in office if required

We offer a challenging, team-oriented work environment, competitive income and benefits, and a good work-life balance.

Western Canada Lottery Corporation (WCLC) is a non-profit organization authorized to manage, conduct and operate lottery and gaming-related activities for its Members, including the governments of Alberta, Saskatchewan, and Manitoba. The Yukon Territory, Northwest Territories, and Nunavut participate as associate members. WCLC's affairs are governed by a Board of Directors consisting of two representatives appointed by each of the Member provincial governments

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