Clinical Knowledgebase Scientist

2 weeks ago

GaspésieÎlesdelaMadeleine QC, Canada Thermo Fisher Scientific Full time

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

**Location/Division Specific Information**

Clinical Next-Generation Sequencing
- How will you make an impact?We are currently looking for a Clinical Knowledgebase Scientist with a background in Next Generation Sequencing and Diagnostics Informatics to handle internal databases, projects, and customer's critical issues. You would be part of a field-based team, passionate about supporting the clinical testing market.
- A day in the Life:
- Manage and maintain knowledge for Atlassian Confluence Database and Jira Projects
- Primarily remote support for Clinical laboratories with training, validation and troubleshooting for our Thermo Fisher Scientific/ Ion Torrent product portfolio (mainly NGS)
- Promotion of clinical solution to existing customers
- Responsible for the implementation of assays and products / clinical solutions within customer sites
- Responsible for improving customer value/satisfaction by aligning complex product solutions and services with key customer initiatives.
- Understanding the clinical landscape and develop a strategy how to best tackle the clinical markets with Clinical Sales counterparts
- Build strong relationships with customers and maintain relationships with key Thermo Fisher Scientific collaborating partners and support to various revenue driving or enhancement projects
- Review and assist customers with analyses of their Ion Torrent data using Torrent Suite and Ion Reporter software packages
- Chair Internal and External alignment Calls for updates and escalations
- Help customers design and conducts experiments to assist in evaluations of Ion Torrent / Thermo Fisher products
- Provide initial training to customers at their own CLIA/GLP laboratories and at ThermoFisher training locations
- Understanding of CAP/CLIA NYS NGS Guidelines for Lab Developed Tests.
- Promote new products (clinical solutions) on customer sites and in conferences/user meetings
- Work in collaboration with the Clinical Account Manager to set up the best support strategy for each customer site
- Maintain and develop the CRM database
- Maintain consistent and structured communication with counterparts and articulate summarized communication to Manager on a periodic basis
- Estimated 25% travel.
- Keys to Success:
**Education**
- BA/BS with 2+ years of relevant experience, or MS degree in Life Sciences, PhD preferred

**Experience**
- Familiarity with Atlassian Products
- Experience in NGS sequencing, Capillary Electrophoresis, qPCR, and RT-PCR
- Understanding of healthcare industry standards, guidelines, and environments
- A technically savvy individual who can assess customer clinical needs and implement training and experimental approaches to ensure customer success

**Knowledge, Skills, Abilities**
- Strong drive for success, excellent communication and influencing skills
- A problem solver with proven ability to overcome technical hurdles
- Ability to understand and articulate complex scientific literature and use extensive complex clinical data as a key factor in the sales process
- Medical background, laboratory experience, and/or managed care

**Benefits**

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

**Compensation and Benefits**

The salary range estimated for this position based in Colorado is $75,800.00-$115,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

- A choice of nat

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