National Accounts Sales Associate

1 month ago


Cobourg, Canada Waste Solutions Canada Full time

**National Accounts - Sales Associate**

Waste Solutions is one of the largest independent management companies for waste and recycling services in Canada. For the last five years (2019-2023), we've secured a position on The Globe and Mail's list of the Fastest Growing Companies in Canada. Additionally, we take pride in being certified as a Great Place to Work for the last three years (2020-2023). We are a leader in innovative smart waste technology and value-added solutions from coast to coast. As we continue our growth trajectory, we are seeking a dynamic, passionate, and driven individual to join us as a National Accounts Sales Associate.

**Responsibilities**
- Act as an auditor for implementations based on new business and existing accounts, ensuring accuracy in WMX and all other relevant platforms.
- Participate in Sales process with the National Account Rep as it relates to organizing documents for new sales or renewals.
- Serve as a liaison between the National Team and other departments within Waste Solutions.
- Support the National Account Rep related to billing reviews. Act as a liaison with billing department and support troubleshooting any ongoing issues.
- Support the National Account Rep related to Customer Care issues. Act as a liaison with Customer Care department and support troubleshooting any ongoing issues.
- Provide administrative support as needed, under the approval of the Director of National Accounts.
- Assist with the creation and implementation of SOP’s based on the programs used and processes in place
- Handle service changes, including forms and updates to the Monday Board as needed.
- Support National Representatives with account-related issues in their absence, including service changes, lifts, contact changes, specialty items, and temporary bins.
- Support National Reps on preparing Quarterly Report and Presentation content
- Assist National Account Rep in establishing relationships with clients through regular check-ins (monthly, quarterly, or semi-annually) with the main contact for the account using the National Account Book of Business board.
- Keep track of contract dates, alerting AMs in advance to initiate the renewal process.
- Ensure the accuracy of information in WMX through collaboration with the Director of National Accounts and National Account Representatives.
- Work towards obtaining a report through WMX detailing service types on accounts, such as missed lifts, rescheduled lifts, blocked lifts, etc.
- Client Data Management/Updates in WMX (contacts, documents, schedule changes etc.) to ensure accuracy to all accounts in WMX
- Manage National Account Sensor Inventory List

**Qualifications**:

- Proven experience in account management in an asset
- Strong analytical and auditing skills for billing analysis and account setup.
- Excellent communication and coordination abilities to serve as a liaison between departments.
- Proficient in administrative tasks, including account creation and updates in WMX.
- Knowledge of contract management and renewal processes.
- Detail-oriented with a focus on data accuracy in WMX and other platforms.
- Ability to support team members in handling account-related issues efficiently.
- Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process._


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