![Transat Tours Canada](https://media.trabajo.org/img/noimg.jpg)
Supervisor, Operational Support
4 weeks ago
Company Description
**Be part of the journey**
Come aboard a committed, caring company that needs you
Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You'll evolve in a stimulating telecommuting environment where team cohesion is paramount. And of course, you'll be able to take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America
**Benefits**:
- 3 weeks annual vacation
- 5 floating vacations
- Group insurance
- Employer RRSP/DPSP contribution
- Possibility of career development within the company
- 2 confirmed passes + unlimited standby (upon hiring)
**Job Description**:
- Ensures that the team of agents under his/her responsibility remains up to date on the policies and procedures in effect and the promotions offered by Transat;
- Acts as an agent of change for his/her team when changes are made to policies and procedures
- Ensures that the employees maintain the service levels that are required and can achieve the objectives given by the management team.
- Meets with each agent on a regular basis for ongoing training and performance evaluation;
- Collaborates with all departments to ensure the smooth operation of Transat activities;
- Keeps abreast of best practices in contact centres;
- Ensures that the team of agents under his/her responsibility respects the established work schedule;
- Assists in activities related to the development and retention of staff incentives and conduct performance reviews and handle disciplinary issues;
- Actively participates in the recruitment process for Operational Support agents;
- Be actively involved in projects/meetings to optimize and improve the departments performance.
**Qualifications**:
- Minimum 3 years experience in the Tourism industry;
- Bilingualism (French and English - written and spoken)
- Supervisory experience, an asset.
- Demonstrated problem solving skills and ability to function in a fast-paced environment.
- Excellent verbal and written communication skills.
- Highly organized, flexible, self-motivated and enthusiastic.
- Ability to motivate and coach staff.
- Proficient in Microsoft Office as well as with other systems used by Transat.
- Ability to work shifts and weekends.
Additional Information
**Employment Equity
-
Operations Supervisor
2 weeks ago
Montréal, Canada Golden Castle Group Full time**Job Overview**: The Operations Supervisor will oversee housekeeping, maintenance, and daily operations to ensure our properties are in top condition and our guests have memorable stays. This role involves coordinating tasks, managing staff, and ensuring all properties meet Golden Castle Group's quality standards. **Responsibilities**: - Supervise...
-
Operational Support
2 weeks ago
Montréal, Canada Lineage Logistics Full timeWe are a growing organization and currently looking for a passionate and motivated Operational Support (OS) to join our winning team. Employment Type: Permanent, Full-Time Shift: Night shift: 9:30pm - 6:00am Reports To: Supervisor, Operations support Office/Facility: Lachine Facility The OS plays a lead role in the shipping/receiving office at the facility,...
-
Operational Support
1 week ago
Montréal, Canada Lineage Logistics Full timeWe are a growing organization and currently looking for a passionate and motivated Operational Support (OS) to join our winning team. Employment Type: Permanent, Full-Time Shift: Evening Shift: 1:30pm - 10pm Reports To: Supervisor, Operations support Office/Facility: Lachine Facility The OS plays a lead role in the shipping/receiving office at the facility,...
-
Supervisor, Airports Operations Control
3 weeks ago
Montréal, Canada Air Transat Full timeCompany Description The Supervisor, Airport Operations Control, is responsible for supervising the PSS and DCC teams, guiding them in all aspects of their work. They support all Air Transat operations involving the various airport stakeholders in passenger services, departure control and various communications. The Supervisor is also the point of contact...
-
Operations Supervisor
3 weeks ago
Montréal, Canada MS International, Inc. Full time**Summary**: The Operations Supervisor is responsible for the direct management of the shift supervisors, and provides leadership and training to the team members. This role is responsible for managing the functionality of the shifts, and ensures all shifts are properly staffed and able to execute the daily workload. **Work Hours**: Monday - Friday 8am-5pm,...
-
Adas Operations Supervisor
3 weeks ago
Montréal, Canada Tesla Full timePosition Description This full-time role may require traveling (up to 20%) to various domestic and international destinations as necessary to support business objectives. **Responsibilities**: - Effectively manage and direct resources to fulfill dynamic and time-critical testing requirements and requests - Assist in maintaining a rigorous system of...
-
Operations Support Specialist
3 weeks ago
Montréal, Canada California Closets Franchise Full timeCompany Description California Closets is seeking an Operations Support person to join our diverse and energetic Montreal team. For more than three decades, California Closets has built a reputation on delivering custom products and unparalleled service to our clients. We’ve helped transform spaces, enhanced homes, and allowed people to get more out of...
-
Supervisor, Weekend Operations
2 months ago
Montréal, Canada Canada Post - Postes Canada Full timeJob Requisition Id: 169971 Business Function: Delivery Operations Primary City: Montréal Other Location(s):Montréal Province: Quebec Employment Type: Part-Time Employment Status: Temporary Language Requirement: Bilingual Imperative (-BB) Employee Class and Level: OP 01 Working Hours: 40 Job Closing Date (MM/DD/YYYY): 06/17/2023 Reporting to the...
-
Supervisor, Weekend Operations
3 weeks ago
Montréal, Canada Canada Post - Postes Canada Full timeJob Requisition Id: 180988 Business Function: Delivery Operations Primary City: Montréal Other Location(s):Montréal Province: Quebec Employment Type: Part-Time Employment Status: Temporary Language Requirement: Bilingual Imperative (-BB) Employee Class and Level: OP 01 Working Hours: Job Closing Date (MM/DD/YYYY): 05/26/2024 Reporting to the...
-
Operations Supervisor
1 month ago
Montréal, Canada MSI Full timeSummary: The Operations Supervisor is responsible for the direct management of the shift supervisors, and provides leadership and training to the team members. This role is responsible for managing the functionality of the shifts, and ensures all shifts are properly staffed and able to execute the daily workload.Work Hours: Monday – Friday 8am-5pm, and...
-
Operations Supervisor
3 weeks ago
Montréal, Canada MSI Full timeSummary: The Operations Supervisor is responsible for the direct management of the shift supervisors, and provides leadership and training to the team members. This role is responsible for managing the functionality of the shifts, and ensures all shifts are properly staffed and able to execute the daily workload.Work Hours: Monday – Friday 8am-5pm, and...
-
Operations Supervisor
2 weeks ago
montréal, Canada MSI Full timeSummary: The Operations Supervisor is responsible for the direct management of the shift supervisors, and provides leadership and training to the team members. This role is responsible for managing the functionality of the shifts, and ensures all shifts are properly staffed and able to execute the daily workload.Work Hours: Monday – Friday 8am-5pm, and...
-
Operations Supervisor
7 days ago
Montréal, Canada Nationex Full timeDo you like to work in a team and go above and beyond? Come and work in our Montreal sorting center! Join our dynamic team and let your leadership shine at the heart of an exciting professional adventure! Nationex is looking for a competent and experienced Operations Supervisor for his Operations Supervisor position. **The benefits of working at...
-
Operations Supervisor, RoyalMount
4 weeks ago
montréal, Canada Versace Full timeOPERATIONS SUPERVISOR WHO YOU ARE: Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience. As an Operations Supervisor, you are a flexible team player with the ability to multitask and thrive in a dynamic store environment. WHAT...
-
Operations Supervisor, RoyalMount
1 month ago
montréal, Canada Versace Full timeOPERATIONS SUPERVISOR WHO YOU ARE: Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience. As an Operations Supervisor, you are a flexible team player with the ability to multitask and thrive in a dynamic store environment. WHAT...
-
Operations Supervisor, RoyalMount
1 month ago
Montréal, Canada Versace Full timeOPERATIONS SUPERVISOR WHO YOU ARE: Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience. As an Operations Supervisor, you are a flexible team player with the ability to multitask and thrive in a dynamic store environment. WHAT...
-
Operations Supervisor, RoyalMount
3 weeks ago
Montréal, Canada Versace Full timeOPERATIONS SUPERVISOR WHO YOU ARE: Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience. As an Operations Supervisor, you are a flexible team player with the ability to multitask and thrive in a dynamic store environment. WHAT...
-
Operations Supervisor, RoyalMount
3 weeks ago
montréal, Canada Versace Full timeOPERATIONS SUPERVISOR WHO YOU ARE: Our Operations Supervisors at Versace are self-motivated, organized and stylish individuals who have a drive to achieve results and a passion for an elevated customer experience. As an Operations Supervisor, you are a flexible team player with the ability to multitask and thrive in a dynamic store environment. WHAT...
-
Supervisor, Operations
3 weeks ago
Montréal, Canada Concordia University Full time**Position Number**: 50001646 / **Department**: Institute for Cooperative Education **Campus**: Sir George Williams (Downtown) **Salary**: $72,833.00 - $84,454.00 per annum **Union/Association/HR Policy**: HR POLICIES **Posting deadline**: February 2, 2023 Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers,...
-
Supervisor - Operations
1 month ago
montréal, Canada Le Groupe Océan inc. Full timeSUPERVISORYOU WISH TO JOIN A LARGE-SCALE COMPANY IN WHICH YOUR CONTRIBUTION WILL BE RECOGNIZED? READ ON, THIS OFFER IS PERFECT FOR YOU!We are actively seeking a supervisor to plan, coordinate and supervise the work of our operations teams. He will ensure the quality and efficiency of the work carrie