Trainer

3 weeks ago

Toronto, Canada Teleperformance Full time

Overview:
**Teleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.**:
**Our Work Culture**

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision making skills.
- Progressive work environment
- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matters
- Inclusive - Everyone is Included and everyone wins
- We work hard and party even harder

**Annual Base Salary of CAD $50,000**

**Benefits & Perks**
- Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 4 weeks training, 2 weeks leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supportive environment
- Weekly Friday socials, trivia nights, games, and movie outings.
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

**Schedule**
- Fixed schedule Monday to Friday 9am to 6pm.

**Location**

Qualifications:

- BA/BS degree or equivalent practical experience.
- Min. 1 year of training experience in a sales driven environment (inbound or outbound)
- Extensive knowledge of product offerings
- Strong interest in delivering training in a classroom and remote setting
- Ability to speak and write English fluently and idiomatically
- Public speaking skills
- Desirable experience working in a structured sales environment
- Desirable an experienced trainer
- Desirable project management skills.

**Responsibilities**:

- To align with the Training Manager and PSA managers plan to develop and deliver product training programs based on needs analysis and along with new product launches, features etc.
- To ensure sales and product training are clearly defined, documented and delivered for each role within the organization on a quarterly basis. To implement internal and external best practices into the product training that will lead to improved sales performance and profit.
- To be a product expert that provides training (80%) and support (20%) to all roles in the project on how to implement various aspects of the product in a way that will benefit the end client through increased profitability and customer satisfaction.
- To track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client.
- Complete at least 1 call shadow per week.
- Deliver 2 progressive trainings per week +1 Microlearning session.
- Onboarding of new hire classes.
- Present Training updates and insights on a weekly market WBR.
- To complete training needs analysis on a quarterly basis.

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