Lead Service Management Analyst(Incident Management)

3 months ago

Waterloo, Canada Open Text Corporation Full time

**Lead Service Management Analyst(Incident Management)**:

- Req id: 35671- Waterloo, ON, CA Mississauga, ON, CA Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
This position offers staff the opportunity to utilize their analytical, organizational, process development and communication skills daily.

The focus in Major Incident Management and effectively driving the process with speed, clarity and efficiency in mind, while maintaining a high standard to satisfy all audit requirements.

**What you are great at**:

- Manage unplanned production outages and ensure all requirements (e.g., managing escalations, communications, driving resolution activities, documentation and availability metrics are in place
- Participate in post Incidents activities (Problem Management): Root Cause, Preventative Actions, Monitoring, Process review
- Maintain clear and concise policy (Audit ready) process documentation
- Train new IT staff via live video globally
- Critical Thinking/Improvements: Regular process reviews, assess constraints/limitations and offer recommendations
- Analyzing Data and Root Cause: Identify system risks, audit risks, process risks and gaps, trends, and offer recommendations for improvement
- Reporting: prepare/circulate key metrics to Senior Leadership
- Communication: Professional communications, both verbal and written is vital

**What it takes to excel**:

- Service oriented and strong soft skills
- Strong communication, both written and verbal
- Ability to interface confidently with internal customers of various skill sets, expertise, and seniority (e.g., Senior Leadership)
- Strong independent problem solving and decision-making abilities
- Ability to produce effectively while working individually or within a small team with mínimal supervision
- Capable of working in a challenging and changing environment

  • Incident Management Analyst, Gtsm

    3 months ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Incident Management Analyst, Gtsm

    3 months ago

    Waterloo, Canada Manulife Full time

    We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and...

  • Lead Service Management Analyst(Incident Management)

    3 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: This position offers staff the opportunity to utilize their analytical,...

  • Lead Service Management Analyst(Change Management)

    3 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Service Management Analyst(Change Management)**: - Req id: 35672- Waterloo, ON, CA Mississauga, ON, CA Richmond Hill, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way...

  • Financial Analyst Co-op, Slc Management

    4 weeks ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Financial Analyst Co-op, Slc Management

    4 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Lead Security Analyst

    4 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Analyst, Financial Planning

    4 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Lead Security Analyst

    4 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Security Analyst**: - Req id: 40986- Waterloo, ON, CA Richmond Hill, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the...

  • Analyst, Loans Accounting

    3 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Analyst, Marketable Securities and Naic Accounting

    3 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. As a subsidiary of Sun Life, we are aligned with one of the world’s leading...

  • Lead Service Management Analyst(Change Management)

    3 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: This position offers staff the opportunity to utilize their analytical,...

  • Incident and Problem Management Specialist

    4 weeks ago

    Waterloo, Canada Definity Financial Full time

    Job DescriptionThe Incident and Problem Management Specialist, manages and governs the (ITIL-based) incident and problem management process. Accountable for coordinating the right resources to ensure the restoration of normal service (i.e., back to agreed service levels) following an event that disr

  • Analyst, Private Fixed Income Operations

    3 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. As a subsidiary of Sun Life, we are aligned with one of the world’s leading...

  • Analyst, Loans Accounting and Controls

    3 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Analyst, Private Fixed Income Operations

    3 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. Our history of organic and strategic growth reflects this commitment with over...

  • Analyst, Private Fixed Income Operations

    3 months ago

    Waterloo, Canada SLC Management Full time

    SLC Management is a growing global asset management firm providing innovative and diversified investment solutions to institutional investors. We are breaking new ground with a full spectrum of solutions for a growing institutional client base of more than 1300 organizations. As a subsidiary of Sun Life, we are aligned with one of the world’s leading...

  • Assistant Property Manager

    3 weeks ago

    Waterloo, Canada Realstar Management Full time

    We are currently seeking an Assistant Property Manager to live and work at one of our properties. This position would require you to live on-site and work four weekdays each week, every second weekend and on-call some evenings. **What we offer to employees** - Competitive salary - Shared rent-free, one-bedroom apartment - Employer paid benefits - Quarterly...

  • Lead Security Analyst

    3 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Security Analyst**: - Req id: 37902- Waterloo, ON, CA Richmond Hill, ON, CA Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information...

  • Lead Security Analyst

    4 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Lead Security Analyst - SIEM**: - Req id: 41038- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle...