Parts Advisor

6 months ago

Caledonia, Canada Dennis Searles Chevrolet Full time

Dennis Searles Chevrolet in Caledonia Ont., is looking for a qualified individual to meet/greet customers, follow up with customers, and provide the service of providing parts and accessories sales to our valued customer base.

Parts Consultants Earn a Great Income Previous Parts experience is an asset and will be compensated. Our Parts & Service Department is growing due to high customer demand and we need a Parts Consultant now Parts Consultants can earn an above-average income. Start your career with us in our state-of-the-art facility. If you recognize the value in being a team player and are goal oriented, then Searles Chevrolet would be the “home” for you

Promotions

We focus on training and developing our staff to create long-term career opportunities.

Searles Chevrolet is known for providing a professional working environment with continuous training and performance excellence. The Parts Consultant is responsible for selling, identifying and sourcing parts for over the counter sales to walk in traffic/phone traffic, service department, maintenance, and repair service for customers.

PARTS CONSULTANT -
FUNCTIONS:

- Customer Relations
- Interdepartmental Relations
- Parts Ordering
- Inventory Management
- Quality Control
- Sales and Marketing
- Sales Analysis

SKILLSETS:

- Adaptability
- Strategic Analysis
- Continuous Improvement
- Customer Enthusiasm
- Sound Judgement
- Organizing and Planning
- Collaborate with Team Members
- Knowledge of Product

PERSONALITY ATTRIBUTES:

- Patience
- Attentiveness
- Cognitive Empathy
- Clear Communication Skills
- Ability to Use “Positive Language”
- Ability to “Read” Customers
- Persuasion Skills
- “WOW” Customer Service

**REPORTS TO**:

- Parts Manager
- Our Customer

**BUSINESS SKILLS REQUIRED**:

- Ability to greet customers, establish rapport, determine and attend to customers’ needs.
- Ability to match customers’ needs with appropriate parts or services.
- Knowledge of automotive systems in general.
- Knowledge of and ability to monitor inventory in order to determine which parts require special ordering.
- Knowledge of parts counter procedures, such as requiring prepayment for special orders.
- Ability to search part numbers or to use the computer and standard catalogs.
- Ability to monitor bins and determine which parts need reordering.
- Ability to accurately track parts.
- Ability to monitor lost sales for inventory control.
- Knowledge of procedures for ordering special parts or parts with no published part numbers.
- Ability to identify and acknowledge the receipt of warranty (used) parts.
- PC skills and experience using DMS and CRM software.
- Exceptional verbal and written communication skills.
- Highly organized, detail oriented, and able to thrive in a fast paced, changing environment.

**CUSTOMER SERVICE ORIENTATION**:

- Believes that the customer is the most important thing.
- Devotes maximum attention and effort to providing the highest levels of customer service.
- Feels a personal sense of achievement when customers are delighted.
- Understands and anticipates customer needs and works tirelessly to meet them.
- Willing to go above and beyond the call of duty to help customers and resolve their problems.
- Thrives on ensuring that the customer experience is the best it can be.
- Sees customer complaints firstly as opportunities to create customer satisfaction.
- Driven to make sure every customer feels valued.

***:

- Is strong inter-personally; establishing rapport with customers in person and on the phone and asking questions that help to locate the needed parts or service and any related parts or service in which customers might be interested.
- Contributes to managing inventory and ordering parts and works to meet customers’ needs.
- Must know which parts are in inventory, require reordering, or must be specially ordered.
- Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
- Obtains the information needed to place special orders and ensures that the correct parts are sent.
- Must research the availability of certain parts, either within the dealership or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogs.
- Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department.
- Identify opportunities to enhance the customer experience:

- Overcome price & product objections
- Ability to ask for the order
- Use assumptive sales strategy
- Provide best in class customer service.
- Ability to advise and educate customers in a way they can understand.
- Possess patience when locating parts or catalog items for non-technical customers.
- Briefly references importance of positive Google, Twitter and Facebook reviews with customers.

**WHAT THE WORKER IS LIKE?**
- Has a general understanding of automotive

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