Concierge (Part-time Weekend/daytime)

2 weeks ago


Burnaby, Canada Shape Properties Corp. Full time

**ABOUT THE CITY OF LOUGHEED**

At Metro Vancouver’s most central and connected location, a community shopping centre is evolving into Canada’s largest shopping, dining, residential, and social destination. This is the City of Lougheed - a 37-acre city centre with parks, plazas, entertainment, and culture at an unprecedented scale. And with all lines of rapid transit converging here, every corner of the region is within reach. This is a city-within-a-city, a world-class destination, and a new generation of urban living for citizens and visitors alike.

Today, The City of Lougheed is a regional shopping centre with 85+ shops and services including Hudson’s Bay, London Drugs, Walmart Supercentre, and Sport Chek.

**RESIDENTIAL PROPERTY MANAGEMENT**

SHAPE is set apart by the superior experience we offer across all facets of our business. Shape Management runs our operating properties with a future-focused approach and a rigorous level of detail to ensure our tenants are taken care of from when they first initiate interest in wanting to live at The City of Lougheed.

**ABOUT THE ROLE**

The Concierge at The City of Lougheed Private Amenity Centre will be the front-facing representative of the SHAPE brand while also working behind the scenes to deliver every element of our management program. They will be working in a private three level amenity facility that services the surrounding towers located at The City of Lougheed. The Amenity Centre includes a 6,000 SF state-of-the art fitness facility, hotel style guest suites, arcade room, and multiple private kitchens and rooms. The Concierge will report directly to the Head Concierge, and Property Manager, and will assist in the on-site management at one of Canada’s most exciting projects.

The Concierge will be working closely alongside the Head Concierge and Janitorial Cleaning Staff.

**Primary Job Responsibilities**
- Resident Relations and Guest Service Excellence
- Ensure cleanliness of the building and premises
- Answer any and all inquiries made by prospective residents in a polite and professional manner
- Coordinate, Book, and Manage resident Amenity bookings
- Inspection and Security of premises
- Ensure all processes and administrative procedures are followed consistently, completely, and accurately
- Provide a world-class experience to all guests and prospective tenants
- Perform all other duties as assigned

**Qualifications**
- Required Knowledge, Skills, and Abilities_
- Ability to conduct tenant relations through Guest Service Excellence
- Self-motivated, Proactive, and a Team Mindset
- Personable and positive in every situation
- Detail-oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines, communicates well
- Outgoing with strong organizational, critical thinking, and time management skills
- Strong verbal and written communication skills (Multi-lingual would be an asset)
- Ability to deal with confrontation and maintain objectivity in public relations
- Intermediate to advanced computer skills with Microsoft Office, but specifically Microsoft Word, Excel, and Outlook
- Required Training and Experience_
- 2+ years’ work experience in a similar position would be an asset

**Working Conditions**

This is a Part-time position to be filled by May 15, 2023.

**Hours: Saturday & Sunday 8 am - 4 pm (16 hours per week)**

**Benefits**
- Opportunity to work at one of the most significant real estate projects in Metro Vancouver
- Join a best-in-class SHAPE team
- Competitive wage



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