IT Manager

**About**

Reception House Waterloo Region is a non-profit organization, that supports government-assisted refugees successfully transition to a new life in Waterloo region. Our mission is to provide quality settlement, integration and support services by delivering comprehensive and holistic programs that help refugees integrate and become established in their new community. At Reception House, we are passionate about the work that we do and the people we help. We strive to always have a positive impact on our community and support newcomers to Canada in all aspects of their new lives.

We currently have an exciting opportunity for a full-time permanent, IT Manager to help grow and lead the IT Department at Reception House. The IT Manager will be responsible for the overall management of IT systems and infrastructure. They will create and manage the IT budget, directly manage IT staff and be involved in decisions making as part of the Senior Leadership Team. The IT Manager is responsible for day to day IT operations, ensuring employees have the IT support they need, and cybersecurity and network privacy is maintained.

**What you’ll do**:

- Oversee the management of all Reception House technical inventory, including all computer hardware, cell phones, printers, etc.
- Act as the main point of contact for IT and manage helpdesk tickets providing support to employees where needed.
- Daily Maintenance of internal systems and responding to inquires and issues related to them.
- Participate in the recruitment and onboarding of IT employees.
- Update and fix issues in Excel and Google Sheets databases, creating and managing complex Macros, formulas, and app scripts.
- Administer user accounts and permissions through Active Directory, maintaining secure access and operations.
- Manage all technical software licenses and products used, source and implement new hardware and software when needed.
- Manage, create and implement applicable IT policies.
- Develop, implement, and maintain IT systems utilizing JavaScript and SQL; proficiency in Python and Web development is a bonus.
- Mastery in Microsoft Power Automate and Approvals to streamline processes and manage workflows efficiently.
- Conduct thorough data analyses, manage sophisticated databases, and maintain cloud services to aid organizational decision-making.
- Ensure the IT infrastructure is robust, scalable, and flexible, ready to support diverse locations within the region.
- Implement cybersecurity best practices to ensure security and privacy of networks and computer systems.
- Work with Human Resources to source and organize training resources for staff and lead periodic training sessions.
- Develop an onboarding and offboarding system for all IT related matters.
- Review the existing phone and internet services and assist with making required changes for all of our locations.
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve staff work experience.
- Assist with installation, configuration and ongoing usability of infrastructure, network, and system hardware.

**What you’ll need**:

- A bachelor’s degree in computer science, Information Technology, or equivalent experience required.
- At least 8 years of experience in information technology with increasing responsibilities.
- Previous supervisory or management experience an asset.
- Extensive experience with JavaScript, SQL, Microsoft Power Automate, and Active Directory is required.
- Expert-level proficiency in Excel and Google Sheets, including Macros, complex formulas, and app scripts.
- Certifications such as CompTIA A+, Google Data Analytics, Network+, Security+, or Microsoft Certified: Azure Administrator Associate are preferred.
- Familiarity with Google Admin Workspace, Sage 50, ticketing systems, and providing remote support.
- Proficiency in Microsoft Enterprise ID, Azure, Microsoft Intune, Apple Business Manager, Android zero touch, and Windows Autopilot.
- Solid foundation in data analysis, database management, and cloud services.
- Experience in incident, change, and problem management following ITIL principles.
- Understanding of best practices in IT management and ability to implement them effectively.
- Familiarity with IT security policies, conditional access, and implementing security measures to protect systems and data.
- Ability to develop and optimize processes to enhance workflow efficiency, including onboarding, offboarding, and change management.
- Ability to meet deadlines and manage multiple tasks in a fast-paced environment.
- Easily moves between duties and responsibilities to effectively prioritize and manage their own schedules.
- Capacity to instruct adults in the use of technology in a clear and concise manner.

**Working conditions**:

- Flexibility to work across multiple locations as the job demands.
- Physical demands include sitting at a stationary desk and able to lift up to 40lbs periodically

**Benefits**:
At